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Service Manager

Gilchrist Automotive

Lawton, OK

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JOB DETAILS
SKILLS
Analysis Skills, Business Administration, Communication Skills, Customer Satisfaction, Customer Support/Service, Detail Oriented, Equipment Maintenance/Repair, Leadership, Operations, Organizational Skills, Performance Analysis, Performance Metrics, Policy Implementation, Procedure Implementation, Resolve Customer Issues, Staff Training, Time Management
LOCATION
Lawton, OK
POSTED
2 days ago
Service Manager
Location: Lawton, OK, 73505
Skills: Service Manager

We are seeking a highly motivated and experienced Service Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our service department, ensuring that all customer needs are met and that our team is working efficiently and effectively.
Responsibilities:
  • Manage and oversee the daily operations of the service department
  • Ensure that all customer needs are met and that our team is providing excellent customer service
  • Develop and implement service policies and procedures to improve efficiency and customer satisfaction
  • Monitor and analyze service performance metrics to identify areas for improvement
  • Manage and train service staff to ensure that they are providing high-quality service to our customers
  • Collaborate with other departments to ensure that all customer needs are met
  • Handle customer complaints and resolve issues in a timely and professional manner
  • Ensure that all service equipment and tools are properly maintained and in good working condition
Requirements:
  • Proven experience as a Service Manager or similar role
  • Excellent customer service and communication skills
  • Strong leadership and management skills
  • Ability to analyze and interpret service performance metrics
  • Experience with service management software
  • Ability to handle customer complaints and resolve issues in a timely and professional manner
  • Highly organized and detail-oriented
  • Bachelor's degree in Business Administration or related field preferred

About the Company

G

Gilchrist Automotive

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