Service Manager

The Service Manager oversees the service department by managing job progress, resolving customer disputes, supervising staff, and scheduling work to ensure efficient operations and excellent customer service.

• Responsibilities include supervising employees, handling customer service functions, developing business plans, monitoring KPIs, and managing warranty claims.
  
• Performs hiring, training, performance reviews, and employee development while ensuring safety and safety compliance.
  
• Prepares estimates, reviews work orders, and maintains documentation for personnel and safety matters.
  
• Requires mechanical experience, supervisory or management background, strong communication skills, and flexibility to work nights/weekends during peak times.
  

• The role offers comprehensive benefits, including a generous retirement plan, health coverage, paid time off, and additional perks, providing an excellent opportunity for professional growth within a family-oriented business with a long-standing industry presence.