Service Manager

United Rentals

Indianapolis, IN

JOB DETAILS
SKILLS
Accounting, Budgeting, Coaching, Computer Skills, Continuous Improvement, Cost Control, Customer Satisfaction, Customer Support/Service, Driver's License, Equipment Maintenance/Repair, Equipment Rentals, High School Diploma, Leadership, Maintenance Services, People Management, Performance Metrics, Profit & Loss, Quality Metrics, Rentals, Team Player, Training/Teaching, Vehicle Fleets
LOCATION
Indianapolis, IN
POSTED
4 days ago
Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Service Manager at a United Rentals Mobile Storage branch, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:
  • Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
  • Staff location adequately based on skills and workload
  • Responsible for R&M, P&L and associated costs/budget
  • Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
  • Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
  • Maintain knowledge of current DOT Requirements
  • Ensure training and focus to avoid preventable accidents and other DOT Citations
  • Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
  • Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
  • Other duties assigned as needed


Requirements:
  • High School diploma required; trade-school degree a plus; bachelor's degree preferred
  • Valid driver's license with acceptable driving record
  • Extensive Equipment Fleet Maintenance and leadership experience
  • 5 years' service and maintenance experience and a minimum of 3 years supervisory experience
  • Strong motivational and leadership skills
  • Excellent customer service skills
  • Strong knowledge of maintenance accounting and P&L
  • Basic computer skills (Excel)


This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
  • Paid Parental Leave
  • United Compassion Fund
  • Employee Discount Program
  • Career Development & Promotional Opportunities
  • Additional Vacation Buy Up Program (US Only)
  • Early Wage Access through Payactiv (US Hourly Only)
  • Paid Sick Leave
  • An inclusive and welcoming culture


Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

About the Company

U

United Rentals

Founded in 1997, United Rentals is the largest equipment rental company in the world, with a store network nearly three times the size of any other provider, and locations in 49 states and 10 Canadian provinces. Building a better future is our commitment to the people and communities we serve. United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,186 rental locations in North America and 11 in Europe. In North America, the company operates in 49 states and every Canadian province. The company’s approximately 18,500 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. The company offers approximately 3,800 classes of equipment for rent with a total original cost of $14.18 billion. United Rentals is a member of the Standard & Poor’s 500 Index, the Barron’s 400 Index and the Russell 3000 Index® and is headquartered in Stamford, Conn. Additional information about United Rentals is available at unitedrentals.com. Our Customers Our diverse customer base includes construction and industrial companies, utilities, municipalities, government agencies and independent contractors. Most of our customers align with three categories: approximately 50% are non-construction, such as industrial; 46% are non-residential construction; and 4% are residential. We provide every customer with access to the best people, equipment and solutions in the industry. Our Mission Deploy the best people, equipment and solutions to enable our customers to safely build a better and stronger future. Our Values Safety First Act, and require others to act, in a manner that puts the safety of our employees, customers and communities first. A Passion For People Build a diverse workplace that challenges all employees to grow professionally and embrace teamwork. Visible Leadership Lead by example in every business decision and action, with a sense of humility and responsibility. Customer-Driven Support the best interests of our customers and develop better ways for them to succeed at their jobs. Absolute Integrity Always do the right thing, honor commitments and ensure appropriate corporate governance. Community-Minded Be an outstanding corporate citizen and a good neighbor in every sense by being helpful, respectful, law-abiding and friendly. Continuous Innovation Contribute to a culture of innovative thinking that empowers employees to improve quality, efficiency and customer service. Sustainability Engage in practices that lead to positive change by encouraging social accountability and environmental responsibility.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Rental Services
WEBSITE
http://www.unitedrentals.com