Lead the Future of Automotive Retail.
At AutoNation, innovation drives everything we do-from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we're looking for leaders who are ready to shape the future of automotive retail.
Why You'll Love Working Here:
• National scale with entrepreneurial spirit National scale with entrepreneurial spirit
• Inclusive culture and diverse leadership Inclusive culture and diverse leadership
• Competitive compensation and benefits Competitive compensation and benefits
• Opportunities to make a real impact Opportunities to make a real impact
• Our values and culture Our values and culture
What We're Looking For:
• Proven leadership experience Proven leadership experience
• Strategic thinking and execution skills Strategic thinking and execution skills
• Passion for innovation and people development Passion for innovation and people development
Explore leadership opportunities at AutoNation today.
What are the day-to-day responsibilities?
• Assist all subordinate service and sales personnel in all phases of their job descriptions Assist all subordinate service and sales personnel in all phases of their job descriptions
• Properly document employee behavior that may result in punitive job actions such as termination Properly document employee behavior that may result in punitive job actions such as termination
• Report to management any circumstances that compromise the integrity of the dealership Report to management any circumstances that compromise the integrity of the dealership
• Work with the parts department as appropriate to ensure proper stocking of high use parts Work with the parts department as appropriate to ensure proper stocking of high use parts
• Collect accounts receivable for service work Collect accounts receivable for service work
• Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect… Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…
• Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
• Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained
• Quality check completed jobs Quality check completed jobs
• Ensure that all the necessary shop equipment is in proper working condition Ensure that all the necessary shop equipment is in proper working condition
• Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
• Ensure that proper service sales techniques are being used Ensure that proper service sales techniques are being used
• Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
• Communicate with customers before issues arise and get involved in escalated customer issues Communicate with customers before issues arise and get involved in escalated customer issues
• Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
• Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
• Serve as liaison with factory representatives in the absence of fixed operations or service director Serve as liaison with factory representatives in the absence of fixed operations or service director
• Establish and maintain a good working relationship with customers to encourage repeat referral business Establish and maintain a good working relationship with customers to encourage repeat referral business
• Monitor staffing levels, compensation levels and department turnover Monitor staffing levels, compensation levels and department turnover
• Assure proper repair order flow to satisfy warranty/dealership/business office requirements Assure proper repair order flow to satisfy warranty/dealership/business office requirements
• Maintain reporting systems required by general manager, company and manufacturer Maintain reporting systems required by general manager, company and manufacturer
• Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
• Direct and schedule the activates of all department associates Direct and schedule the activates of all department associates
• Hire, train, motivate, counsel and monitor the performance of all service department staff Hire, train, motivate, counsel and monitor the performance of all service department staff
• Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect… Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…
• Assist in development of annual service budget for use in connection with annual sales forecast Assist in development of annual service budget for use in connection with annual sales forecast
• Maintain customer satisfaction index rating above that of manufacturer or dealership average Maintain customer satisfaction index rating above that of manufacturer or dealership average
What are the requirements for this job?
• High School diploma or equivalent High School diploma or equivalent
• Three to Five years of experience in an auto repair facility Three to Five years of experience in an auto repair facility
• Two plus years of supervisory experience Two plus years of supervisory experience
• Excellent verbal and written communication and interpersonal skills Excellent verbal and written communication and interpersonal skills
• Proficient knowledge of dealership computer systems Proficient knowledge of dealership computer systems
• Must have a valid driver's license Must have a valid driver's license
• Ability to drive manual transmission vehicles Ability to drive manual transmission vehicles
• Demonstrated customer service skills Demonstrated customer service skills
• Previous industry knowledge of overall operations, management and wholesale relations (preferred) Previous industry knowledge of overall operations, management and wholesale relations (preferred)
Exciting Benefits and Perks Await You:
• Competitive compensation and 401k matching Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.