The Service Manager II (SMII) supports the mission to earn automotive customers for life by serving as a permanent member of a VIP team, focusing on customer experience and team development.
Key responsibilities include ensuring workplace safety, executing assistant manager duties, hiring and developing a top-performing team, managing scheduling, and maintaining facility and equipment standards.
They train staff on automotive and vendor certifications, oversee service processes, and ensure procedural compliance with safety and regulatory standards.
The SMII assists in achieving performance targets, communicates effectively with team and management, and supports customer education initiatives.
Qualified candidates possess strong leadership, communication, organizational skills, and automotive industry knowledge, with relevant experience and certifications.
Work involves indoor and outdoor environments, physical activity, and adherence to safety protocols. The role requires a standard 50-hour work week, with emphasis on safety, compliance, and delivering exceptional service.