The Service Manager II (SMII) supports the Service Manager in leading a VIP team to deliver exceptional customer experiences, ensuring safety, compliance, and operational excellence.
They perform duties similar to an Assistant Manager, including hiring, developing, scheduling staff, and overseeing facility and equipment maintenance.
The SMII learns and executes VIP processes, supports team training, and maintains safety standards. They communicate effectively with team members and management, monitor performance, and ensure procedural compliance.
Required qualifications include strong leadership, communication skills, automotive industry knowledge, and ASE certifications.
The role involves working in a dynamic environment with physical activities like standing, reaching, and lifting, and requires attention to safety and cleanliness.
This exempt position typically involves a 50-hour workweek, with duties performed indoors and outdoors, requiring physical endurance and vision acuity.