The Service Manager II (SMII) supports the Service Manager by leading a VIP team to deliver exceptional customer service, ensuring safety, operational efficiency, and compliance with regulations.
Key responsibilities include learning VIP processes, hiring and developing top associates, managing schedules, communicating effectively, and maintaining facility and equipment standards. The SMII enforces safety policies, oversees procedural compliance, and supports team performance through coaching and training.
Qualifications include strong leadership, communication, organizational skills, and automotive industry knowledge, with at least two years of related management experience and relevant ASE certifications. The role involves physical activity, safety adherence, and a work environment with exposure to chemicals and noise. The position requires a standard 5-day, 50+ hour work week and aims to develop future Service Managers.