The Service Manager II (SMII) supports VIP's mission to build lasting customer relationships by serving as a dedicated team member and developing into a future Service Manager.
They prioritize safety, oversee daily operations, and ensure compliance with policies and regulations.
Key responsibilities include hiring, training, developing a high-performing team, managing scheduling, communicating effectively, and delivering exceptional customer service through VIP standards.
They maintain facility and equipment conditions, enforce procedural compliance, and support performance goals.
Qualifications include strong leadership, communication, organizational skills, automotive industry knowledge, and relevant certifications.
The role involves physical activity, safety measures, and a work environment with varying conditions.
Overall, the SMII ensures operational excellence, team development, and customer satisfaction.