The Service Manager II (SMII) supports the Service Manager by leading a VIP team to deliver exceptional customer experiences, ensuring safety, operational excellence, and compliance.
They learn and execute VIP management processes, including hiring, developing, scheduling staff, and maintaining facility standards.
Key responsibilities include enforcing safety policies, supporting team training and certifications, overseeing facility and equipment maintenance, and ensuring procedural compliance.
The SMII communicates effectively with team and management, supports performance goals, and manages daily operations within a 50-hour workweek.
Qualifications require leadership skills, automotive industry knowledge, relevant experience, ASE certifications, and a valid driver’s license.
The role involves working in a dynamic environment with physical demands such as standing, walking, and lifting, and requires visual acuity and safety awareness.