Service Manager
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.
Duties & Responsibilities:
- Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
- Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
- Orders parts in order to maintain adequate supplies.
- Provides training and assistance to staff mechanics.
- Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
- Evaluates all equipment after repairs, maintenance or safety checks.
- Documents equipment status before and after rental.
- Handles customer complaints regarding equipment condition or operation.
- Promote safety awareness
- Perform quality control checks
- Update, maintain and keep organized equipment service records
- Create, update, close and bill work orders
- File warranty claims in a timely fashion
- Commission New Equipment
- Order parts, return parts, and perform parts inventory
- Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
- Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
- Perform other duties assigned as assigned by the manager.
Qualifications:
- Valid driver's license
- Extensive experience in the repair and maintenance of self-propelled platforms and lifts
- Knowledge of work planning and scheduling and other supervisory activities
- Strong understanding of equipment capabilities and safety requirements.
- Clear perspective of maintenance and repair issues in the industry
- Planning and management experience
- Computer literacy
- Reporting experience
- Inventory management experience
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
Base Pay Range: $71,269.00 - 84,632.65
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.