Billing, Business Growth, Business Plan, Communication Skills, Corporate Communications, Corporate Policies, Customer Experience, Customer Satisfaction, Customer Support/Service, Financial Management, Heavy Equipment/Vehicles, Interpersonal Skills, Leadership, Maintain Compliance, Marketing, Operations Management, Order Management, People Management, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Pricing, Profit & Loss, Profit & Loss Statements, Safety Compliance, Sales, Strategic Planning, Team Player, Writing Skills
LOCATION
Davenport, IA
POSTED
30+ days ago
Location: Davenport Iowa Position: Service Manager - Heavy-Duty Diesel Company: Interstate Power Systems Pay Range: $75K-$95K annually, plus monthly commission
Interstate Power Systems is seeking an experienced Service Manager to lead operations at our Davenport Iowa facility. This is a key leadership position responsible for driving service department performance, growing the business, and delivering exceptional customer experience.
Position Summary
The Service Manager is a critical member of the management team and is fully accountable for the performance of the shop and service operations. This role oversees people, processes, financial performance, and customer satisfaction while promoting Interstate Power Systems’ products and services. The ideal candidate brings strong leadership, heavy-duty diesel knowledge, and a passion for operational excellence.
Job Duties
Take all necessary steps to ensure exceptional customer satisfaction
Recruit, hire, train, motivate, and retain top-quality service personnel
Actively support and participate in company sales efforts
Monitor service department performance using key metrics, including revenue, profitability, efficiency, and productivity
Ensure compliance with safety goals, policies, and procedures
Accurately quote service work and oversee pricing consistency
Manage the work order process and service invoicing
Communicate company policies, procedures, and branch goals to employees
Promote a culture of accountability, teamwork, and professionalism
Uphold Interstate Power Systems’ promise of “Pride in Service”
Desired Skills & Qualifications
Excellent interpersonal, leadership, and communication skills
Strong understanding of heavy-duty diesel equipment, components, and repair processes
Proven knowledge of customer service, sales, and marketing principles
Solid understanding of profit and loss statements and financial management
Self-starter with the ability to recognize strengths and develop strategic business plans
Experience with Lean / 5S principles
Prior experience as a Service Manager or Service Supervisor preferred
Requirements
Experience and technical knowledge in the heavy-duty diesel truck and/or equipment industry is a must
Excellent verbal and written communication skills
Ability to effectively manage employees, workflows, and processes
Leadership experience within a service, diesel, or equipment environment
Compensation & Benefits
Salary ($75K-$95K annually) plus monthly commission
Generous benefits package including medical, dental, and vision insurance
Paid vacation, PTO, and holidays
401(k) with employer match
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Interstate Power Systems is an Equal Opportunity Employer, and we encourage all qualified and interested individuals to apply by submitting a resume for consideration.