Service Manager

Hiring – Service Manager

C&N Mechanical Services, LLC

Location: Hartford, CT,  Glastonbury, CT 06033

Hours:

Pay: $85k – 120K based on skills and experience

Job Summary:

We are seeking an experienced Service Manager with a strong background in commercial HVAC to lead our service operations team. This is a hands-on leadership role. As Service Manager, you will oversee day-to-day service operations, ensuring technicians are productive, supported, and providing high-quality work. You’ll play a critical role in driving profitability through scheduling, documentation, KPI management, and strong customer relationships.

What you will do as Service Manager:

• Lead, mentor, and hold service technicians accountable for performance and professionalism
• Provide hands-on field support, job evaluations, and ongoing training
• Foster a culture of accountability, safety, and continuous improvement
• Manage scheduling, dispatching, and technician productivity
• Ensure accurate job documentation (photos, reports, billing details) for proper invoicing
• Drive operational efficiency and workflow consistency
• Monitor and improve key performance metrics including:
  • Revenue and gross margin
  • Conversion rates
  • Callbacks and service quality
  • Technician efficiency and billable hours
• Maintain strong client relationships and ensure high service standards
• Enforcing company safety policies and regulatory compliance

What you will need:

• EPA Universal Certification
• Valid driver’s license with clean driving record
• Strong knowledge of commercial HVAC systems, diagnostics, repairs, ductwork, and system design
• Experience with scheduling and dispatch software
• Proven leadership experience managing HVAC service technicians
• Strong organizational, communication, and problem-solving skills
• Results-driven leader who takes ownership
• Strong operational and performance mindset
• Ability to balance field involvement with administrative responsibilities
• Commitment to safety, training, and accountability
• Someone who leads by example and earns team respect

What we provide:

• Competitive pay+ overtime
• Medical and Dental Insurance
• Paid time off – Vacation and sick days
• Paid Holidays