Automotive Repair and Maintenance, Best Practices, Communication Skills, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, High School Diploma, Maintenance Services, Mentoring, Operations, Profit & Loss, Sales, Team Lead/Manager, Time Management, Writing Skills
LOCATION
Grand Rapids, MI
POSTED
1 day ago
We are seeking a Service Manager to lead our busy automotive service center. The ideal candidate has strong communication skills, customer relationship expertise, and management experience.
Manage a team of service professionals, ensuring high morale, customer satisfaction, and profitability.
Oversee daily operations, including repair timelines and service documentation.
Mentor staff on sales and customer service best practices.
Ensure timely completion of repairs and maintenance tasks.
Qualifications include a high school diploma (bachelor’s preferred), a valid driver’s license, and at least two years of experience as a service writer or advisor. Automotive knowledge is essential. Benefits include a competitive salary ($55,000–$80,000), bonuses, health and dental insurance, paid time off, uniforms, employee discounts, and opportunities for career growth and training. Join a locally-owned shop that values professional development, a positive work environment, and work-life balance.