Service Manager

Service Manager

Flow Technics is a family-oriented Midwest company based in Illinois. We have a need for a Service Manager.

The Service Manager is responsible for the continual growth and improvement of Safety, Efficiency, Quality and Financial Performance of the IL Service Center.

What You'll Do

• Demonstrates and promotes Flow Technics core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
• Lead the Service team of service technicians.
• Continual performance oversight of the team. Includes oversight of safety, quality, efficiency and financial performance.
• Perform annual formal performance evaluations.
• Conduct Service Team meetings to communicate expectations and build the team.
• Continually improve shop teamwork
• Develop and monitor customer service standards for each team member.
• Address conflicts and performance deficiencies
• Approve vacation requests and expense reports
• Provide oversight and overall control of service scheduling and job prioritization.
• Grow the service tech team through continual growth of teams capacity, capabilities, and expertise.
• Actively participate with training of service technicians
• Continually pursue training opportunities for staff with OJT utilizing senior staff expertise.
• Interview and select new service technician candidates
• Meet performance expectations for turn-around-time, labor and profitability on repairs and field service jobs
• Maintain a continual service job quoting responsibility
• Maintain a percentage of billable service work
• Continually improve Safety aspects of Shop and field service operations.
• Continually improve shop organization and tooling
• Continually improve job workflow through standard operating procedures, operating systems and communication.
• Support Service Sales opportunities including customer presentations, training, and customer visits with Account Managers
• Perform any other duties or tasks to improve and grow any aspect of the service operation.

Requirements

What We're Looking For

• Associate's degree or equivalent level of education in a related field.
• Minimum 5 years equivalent experience, or a significant level of related experience in a leadership position.
• Ability to effectively perform the duties and responsibilities of the position.
• Experience in the field as a technician, project coordinator, and/or supervisor.
• Experience in developing and maintaining safety programs and training.
• Demonstrate a professional appearance and demeanor at all times. Considerate and respectful attitude toward both internal and external customers.
• Ability to write clearly and informatively in normal business situations. Excellent verbal communication skills in one-on-one and telephone situations.
• Willingness and ability to work with others and be a team player. Motivation to do what it takes to get the job done.
• Experience with Microsoft Office suite, especially Word, Excel and Outlook.

We Are Winning When

• Integrity & Respect – Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.
• Teamwork – Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team's and others' success.
• Customer Focus – Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
• Excellence & Innovation – Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
• Passion & Energy – Bring passion and energy to our work so that we are "energy givers", enabling us to own and pursue objectives in spite of obstacles and adversity.
• Fun! – Enjoy what we do and have fun with each other – celebrate a job well done… "25% more fun".

Benefits and Team Member Perks

• Ability to thrive in a culture that values growth, innovation, collaboration, and continuous improvement.
• Receive recognition for creating a meaningful impact on the organization's success.
• Work-life balance; generous paid time off program.
• Comprehensive health insurance coverage
• 401k with generous company match
• Intuitive health and wellness program that rewards participation
• Community involvement and volunteering opportunities
• Career advancement through our Career Tracker program
• Salary Range: $80,000 - $125,000