Reports To: Store Manager
FLSA Status: Full-Time, Non-Exempt
Updated: April 2025
Summary
The Service Manager supports all aspects of the service department at ERIKS, working closely with the Store Manager to ensure operational excellence, deliver exceptional customer experiences, and maintain a high-performing service team. This role helps lead daily operations, supports staff development, and upholds ERIKS service standards.
Key Responsibilities
Driving Service Department Performance
Overseeing Service Operations
Developing Staff
Ensuring each customer experiences the highest level of service.
Additional Responsibilities
To successfully host the party, every retail team member must remain flexible to meet both customer and store needs. Regardless of your primary responsibilities, you are expected to step in and support wherever needed to drive the overall success of the business.
Qualifications
Proven success as a bicycle mechanic.
Strong interpersonal and communication abilities-both verbal and written.
Customer-first mindset with excellent service skills.
Leadership capabilities to inspire, guide, and support a high-performing team.
In-depth knowledge of bicycle repair and maintenance.
Proficiency with technology and computer systems.
Strong time management and organizational skills.
High personal accountability and a results-driven approach.
Working Conditions
Ability to stand and move throughout the store for extended periods.
Ability to lift and handle up to 50 lbs. using appropriate equipment.
This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact Human Resources.