Service Manager
Performance Dodge in Ferriday, LA is seeking an experienced, customer-focused Service Manager to lead our high-performing service department. We're looking for a strong communicator and proven leader who can deliver an exceptional service experience, ensure efficientshop operations, and maintain the highest level of customer satisfaction.
About the Role
The Service Manager is responsible for overseeing all daily operations of the service department, managing a team of technicians and advisors, building strong customer relationships, and driving department profitability. The ideal candidate is organized, energetic, and committed to delivering top-tier service.
Responsibilities
- Lead, motivate, and manage all service department staff, including advisors, technicians, and support personnel
- Ensure an excellent customer experience from check-in to vehicle delivery
- Maintain high standards of quality control and safety
- Manage department performance, productivity, and profitability
- Oversee warranty claims, repair orders, and compliance with manufacturer guidelines
- Monitor technician workloads and dispatch work efficiently
- Recruit, train, and develop service department employees
- Resolve customer concerns professionally and promptly
- Maintain a clean, professional, and organized service environment
- Collaborate with Parts and Sales to support overall dealership operations
Qualifications
- Automotive service management experience required (CDJR experience is a plus)
- Strong leadership and communication skills
- Proven ability to manage workflow, delegate tasks, and meet departmental goals
- Knowledge of automotive repair processes and dealership service operations
- Experience with DMS systems (Dealertrack, CDK, Reynolds & Reynolds, etc.) preferred
- Valid driver's license and clean driving record
What We Offer
- Competitive salary + performance bonuses
- Health, dental, and vision insurance options
- Paid time off and holidays
- Ongoing training and manufacturer support
- A positive, growth-oriented work environment
About Performance Dodge
Performance Dodge is a trusted CDJR dealership serving Ferriday, Vidalia, Natchez, and the surrounding Miss-Lou area. We pride ourselves on exceptional customer service and a commitment to doing things the right way. Our service department is growing, and we're looking for a leader who brings the same dedication to excellence.
How to Apply
If you're an experienced Service Manager looking for a great opportunity with a strong dealership, we'd love to hear from you. Please submit your resume through this listing or apply in person at:
Performance Dodge Hwy 84 Ferriday, LA