Service Manager

The Service Manager oversees all operations of a multi-franchise automotive service department, ensuring exceptional customer experience, operational efficiency, technician productivity, and profitability while maintaining manufacturer standards.

• Lead and supervise service advisors, technicians, and support staff, fostering a high-performance, customer-focused culture.
• Manage daily service operations, KPIs, workflow, and compliance with manufacturer policies.
• Ensure high CSI scores, resolve escalated customer concerns, and deliver luxury service standards.
• Oversee financial performance, including budgets, labor sales, and service retention strategies.
• Develop processes to improve efficiency and customer satisfaction using data analytics and software tools.
• Maintain a clean, safe facility and ensure equipment upkeep.
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  Qualifications include automotive service management experience, OEM training, familiarity with dealership systems, leadership skills, and a proven track record of profitability and CSI improvement. The role requires a proactive, strategic leader in a fast-paced luxury environment, offering competitive compensation, benefits, and ongoing training.