Service Manager

Job Type

Full-time

Description

Join Our Growing Team!

At ADMAR, being part of something bigger is a source of pride. With the right equipment from ADMAR, our customers build, landscape and get work done in our communities-and in yours too! Want tocontribute in a BIG way? Join our team! Now, we're not talking about just a job, we're talking about elevating your career, at a place where the sky's the limit with ongoing training and advancement opportunities.

Job Summary: Service Manager

Critical role within the company with responsibility for maximizing shop efficiency, revenue generation capability and productivity of the service department personnel. You will establish and mentor an organization dedicated to achieving the highest levels of equipment service and repairs while maintaining a high level of customer satisfaction. You will collaborate with other departments within the branch as well as with other branch locations, in order to improve the overall performance and profitability of the business.

Essential Functions:

• Providing a safe work environment by ensuring that established safety standards and policies are communicated to staff members and that these policies are adhered to
• Assisting in the recruitment of qualified personnel. Ensure their skills and qualifications allow service work to be completed per OEM standards for all equipment types offered by at your branch
• Supervise and mentor service technicians by performing spot checks. Ensure work is progressing at the desired pace
• Prepare schedules and plan staff duty rotations as needed to ensure that the department is staffed properly
• Review OEM lists and other documents to ensure the shop has proper tooling and equipment, such as diagnostic tools, that will improve quality and productivity within the service department
• Responsible for the timely review of overtime requirements and recommend changes as needed
• OEM Portals: Check weekly each portal to familiarize yourself with service bulletins/campaigns and other important service information locations
• Ensure service documentation is prepared and processed in a proper and timely manor
• Ensure any chronic, long term or out of the ordinary issues are reported
• Run reports as needed, process the data for practical use and respond to progress report requests as necessary
• Maintain established goals for staff training, equipment status and maintenance programs
• Review staff training records and make recommendations for their continuing education
• Responsible for constant communication with team to ensure all expectations are being met

• Must be dedicated to running a clean, safe and efficient shop
• Must be a highly motivated individual and dynamic leader
• Must be able to read and write the English language
• Possess the ability to calculate figures, such as discounts, interest, and percentages
• Be able to read and understand electrical and hydraulic schematics within service manuals
• Ability to multitask is a must
• Exceptional phone skills
• Excellent customer service skills
• Must have the ability to work with diverse groups in a challenging, fast paced setting
• AS400 or other ERP systems knowledge a plus
• Have a strong desire to seek self-improvement
• Be able to participate in online and group training and utilize established training courses for group classroom and on-line learning
• Willing to put in the extra time to ensure goals, deadlines and customer satisfaction are met

• High School Diploma or equivalent
• 3 - 5 years' experience as a Shop Forman or Service Manager, preferably in the equipment industry
• Highly competent computer and keyboarding skills
• Strong verbal communication skills
• Verifiable references and a work history

• While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
• The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.