Service Manager

Jim Whaley Tires

Dothan, AL

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JOB DETAILS

SKILLS

ASE, Automotive Repair and Maintenance, Communication Skills, Conflict Resolution, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Driver's License, Equipment Maintenance/Repair, Federal Laws and Regulations, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Mathematics, Microsoft Office, Order Management, Organizational Skills, People Management, Problem Solving Skills, Profit & Loss, Regulatory Compliance, Resolve Customer Issues, Safety Standards, Safety/Work Safety, Schedule Development, State Laws and Regulations, Team Building, Team Lead/Manager, Time Management, Training Program, Writing Skills

LOCATION

Dothan, AL

POSTED

1 day ago

The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with manufacturer standards. This role oversees service advisors, technicians, warranty administration, and service operations while maintaining high standards of quality, safety, and performance.

This position is eligible for the Service Manager bonus and commission plan.

Key Responsibilities:

Manage the vehicle service queue, ensuring timely repairs and customer satisfaction
Provide accurate service quotes to customers and handle customer inquiries
Assign and monitor the workload of mechanics and technicians; review inspection reports and manage technician time
Oversee the purchase and transfer of outside items; manage schedules and order parts for the department
Act as a liaison between customers and the technician team, ensuring clear communication of repair progress
Collaborate with vendors, suppliers, and parts departments to ensure timely service and part availability
Perform duties of other shop personnel, including mechanics and technicians, as necessary
Ensure regular maintenance of equipment and tools as directed
Interact with customers regarding the progress and status of their vehicle repairs
Maintain a clean and safe working environment for all team members
Maintain a professional appearance and treat colleagues with respect
Ensure adherence to all relevant federal, state, and local regulations
Communicate effectively, both orally and in writing, to customers and team members

Licenses and Certifications:

ASE Certification (Preferred but not required)
Valid Driver's License (Required)

Job Requirements:

High school diploma or equivalent education
Three (3) or more years of automotive service advisor/writer experience; supervisory experience preferred
Knowledge of:
- Automotive service, maintenance, and repairs
- MS Office products
- Basic mathematics

Skills and Abilities:

Strong Customer Relationship Management (CRM) engagement skills
Effective communication skills, both orally and in writing
High level of honesty, transparency, and ethical standards
Conflict resolution and problem-solving skills
Strong leadership, interpersonal, and organizational skills
Ability to motivate, train, and supervise a team effectively
Willingness to participate in in-house training programs
Good driving record

Physical Requirements:

Ability to lift up to 50 lbs
Regularly required to talk and hear
Frequently required to stand, walk, and sit
Occasionally required to bend, stoop, reach, crawl, and climb
May be exposed to loud noise, vibration, exhaust fumes, and other typical service repair conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a

e and delivers with purpose-we'd love to have you on board.

Service Manager

Jim Whaley Tires

Dothan, AL

About the Company

Jim Whaley Tires

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