Service Manager

The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with manufacturer standards. This role oversees service advisors, technicians, warranty administration, and service operations while maintaining high standards of quality, safety, and performance.

This position is eligible for the Service Manager bonus and commission plan.

Key Responsibilities:

• Manage the vehicle service queue, ensuring timely repairs and customer satisfaction
• Provide accurate service quotes to customers and handle customer inquiries
• Assign and monitor the workload of mechanics and technicians; review inspection reports and manage technician time
• Oversee the purchase and transfer of outside items; manage schedules and order parts for the department
• Act as a liaison between customers and the technician team, ensuring clear communication of repair progress
• Collaborate with vendors, suppliers, and parts departments to ensure timely service and part availability
• Perform duties of other shop personnel, including mechanics and technicians, as necessary
• Ensure regular maintenance of equipment and tools as directed
• Interact with customers regarding the progress and status of their vehicle repairs
• Maintain a clean and safe working environment for all team members
• Maintain a professional appearance and treat colleagues with respect
• Ensure adherence to all relevant federal, state, and local regulations
• Communicate effectively, both orally and in writing, to customers and team members

• ASE Certification (Preferred but not required)
• Valid Driver's License (Required)

• High school diploma or equivalent education
• Three (3) or more years of automotive service advisor/writer experience; supervisory experience preferred
• Knowledge of:
  • Automotive service, maintenance, and repairs
  • MS Office products
  • Basic mathematics

• Strong Customer Relationship Management (CRM) engagement skills
• Effective communication skills, both orally and in writing
• High level of honesty, transparency, and ethical standards
• Conflict resolution and problem-solving skills
• Strong leadership, interpersonal, and organizational skills
• Ability to motivate, train, and supervise a team effectively
• Willingness to participate in in-house training programs
• Good driving record

• Ability to lift up to 50 lbs
• Regularly required to talk and hear
• Frequently required to stand, walk, and sit
• Occasionally required to bend, stoop, reach, crawl, and climb
• May be exposed to loud noise, vibration, exhaust fumes, and other typical service repair conditions