Service Manager / Dispatcher (Low Voltage & IT services)

Ohmcomm Inc

Philadelphia, PA

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JOB DETAILS

SKILLS

Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Identify Issues, Information Technology & Information Systems, Low Voltage (LV), Maintenance Services, Operations, Operations Management, Organizational Skills, Policy Implementation, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Record Keeping, Service Delivery, Team Lead/Manager, Technical Support, Time Management, Writing Skills

LOCATION

Philadelphia, PA

POSTED

30+ days ago

Benefits:

401(k) matching
Competitive salary
Health insurance
Paid time off

This is a full-time, on-site role for a Service Manager working in low voltage and IT related services located in Philadelphia, PA.

The Service Manager will oversee daily operations, ensuring efficient, effective service delivery and follow up.

Responsibilities include supervising and coordinating service technicians, managing client relationships, implementing service policies, and ensuring customer satisfaction. The role also involves responding to service inquiries, troubleshooting technical issues, and maintaining service records.

The Service Manager works directly with the owner of OhmComm, this is a fast-paced position. It requires attention to detail.

Required Qualifications:

Experience in IT and technology (low voltage) systems
Skills in managing teams and coordinating service technicians
Ability to handle customer service and client relationships
Proficiency in technical troubleshooting and problem-solving
Strong organizational and time management skills
Excellent verbal and written communication skills
Experience in project management is a plus
Experience with ConnectWise preferred
Ability to work after hours and weekends expected when needed

Service Manager / Dispatcher (Low Voltage & IT services)

Ohmcomm Inc

Philadelphia, PA

About the Company

Ohmcomm Inc

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