At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the worlds transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business, including customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart, working, and have a passion for true leadership and our brand.
Key Responsibilities:
• Exceed customer expectations • Monitor service trends and develop standards and processes to elevate the overall service experience • Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue (where applicable) • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
Requirements:
• Bachelors degree or equivalent experience • Prior leadership experience in a service-focused industry • Automotive expertise is not required • Experience leading teams and managing a diverse group of roles and responsibilities • Strong and proven experience leading field technical repair or manufacturing teams in a fast-paced technology-driven environment with strong customer-facing responsibilities • Experience running complex processes using Lean or other techniques • Valid drivers license required
Benefits:
Along with competitive pay as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
• Medical plans with plan options with 0 payroll deduction • Family-building fertility adoption and surrogacy benefits • Dental, including orthodontic coverage and vision plans, both have options with a 0 paycheck contribution • Company Paid Health Savings Accounts (HSA) Contribution when enrolled in the High-Deductible medical plan with HSA • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • 401k with employer match • Employee Stock Purchase Plans and other financial benefits • Company paid Basic Life AD&D Short-term and long-term disability insurance with a 90-day waiting period • Employee Assistance Program • Sick and Vacation time • Flex time for salary positions • Accrued hours for Hourly positions and Paid Holidays • Back-up childcare and parenting support resources • Voluntary benefits to include critical illness hospital indemnity accident insurance theft & legal services and pet insurance • Weight Loss and Tobacco Cessation Programs • Tesla Babies program • Commuter benefits • Employee discounts and perks program