Service Manager

Overview

Stewart & Stevenson is Now Hiring a Service Manager at 1631 Chalk Hill Road Dallas, TX 75212.

Responsible for daily management of the branch operation, as well as overall management for that branch and other secondary branch operations as assigned.

Responsibilities

• Oversee the daily operations of the primary branch, including both shop and field services.
• Manage all branch operations in accordance with company and budget goals.
• Ensure that all operations comply with company policies and standards.
• Plan, direct and manage all branch activities in accordance with each branches budgeted financial objectives.
• Assure adequate manpower and supplies are available to complete work assignments.
• Review and organize staffing plans to insure they are consistent and adequate for attaining each branches' objectives.
• Resolve issues regarding supplies, equipment, or manpower shortages.
• Develop annual budget for each branch.
• Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.
• Monitor gross profit levels for each branch.
• Assess each branch's performance regarding quality of work and customer satisfaction.
• Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.
• Ensure all branches maintain a clean and safe work environment.
• Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
• Develop marketing plans with sales and marketing departments to develop and increase each branch's business.
• Establish work standards and evaluate branch staff''s performance.
• Identify, address, and implement timely employee development and training opportunities, including succession planning.
• Hire, counsel, and discharge branch staff as necessary.

Qualifications

• Ability to accept responsibility and account for his/her actions.
• Ability to perform work accurately and thoroughly.
• Ability to work independently with minimal supervision.
• Ability to communicate effectively with others using the spoken word.
• Ability to communicate in writing clearly and concisely.
• Ability to take care of the customers' needs while following company procedures.
• Ability to make critical decisions while following company procedures.
• Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Ability to organize and direct oneself and effectively supervise others.
• Ability to convince a group of people to work toward a goal.

Education/Experience:

• Prior experience in managing a $20 million+ P&L based service operation focused on heavy, industrial, and or power-driven equipment in a facilitative Original Equipment Manufacturer (OEM) partnering arrangement required.
• Prior experience in developing and managing budgets also required.
• Ability to plan and carry out responsibilities under limited supervision required.
• Prior experience managing multiple locations preferred.
• High School Diploma or General Education (GED) and three to five years related experience.
• Bachelor's Degree strongly preferred.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards systems preferred.

Physical Activities & Requirements:

Ability to wear Personal Protective Equipment (PPE) as required by the position, location, or customer.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.