The Service Manager role leads the store's Service Center operations, overseeing workflow, staffing, and KPIs to ensure excellent customer experiences.
They act as the primary service advisor, integrating sales and service, training staff, managing costs, and maintaining a clean, efficient department.
Strong communication, leadership, and bicycle service experience (3+ years) are essential, along with a positive attitude and commitment to customer service.
Responsibilities include motivating staff, reviewing service reports, and anticipating shop needs to support both service and sales teams.
Benefits include flexible culture, healthcare options, 401(k), stock plans, paid parental leave, tuition reimbursement, and employee discounts.
Equal opportunity employer committed to diversity and inclusion.
Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems, and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration.
Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality.