Service Manager

Service Manager | Multifamily Maintenance Leadership | Claymont & Wilmington, DE

Morgan Properties is seeking a hands-on Service Manager to oversee maintenance operations at our Wood Acres (178 units) and Longview (90 units) apartment communities. This is an excellent opportunity fora skilled maintenance leader who takes ownership, develops team members, and is passionate about delivering exceptional service to residents.

We're looking for a leader who leads by example, embraces challenges, values teamwork, and takes pride in maintaining communities to the highest standards. If you're a motivated maintenance professional who enjoys mentoring others while remaining actively involved in day-to-day operations, we want to hear from you.

As a Service Manager, You Will:

• Lead and oversee daily maintenance operations across both communities
• Develop and execute production schedules, preventive maintenance programs, and capital improvement projects
• Supervise, coach, and support a team of Maintenance Technicians, fostering growth, accountability, and strong performance
• Troubleshoot and resolve complex maintenance issues involving HVAC systems, plumbing, appliances, carpentry, and general building systems
• Provide hands-on support with repairs and service requests when needed
• Manage work order completion, apartment turns, and maintenance priorities to ensure exceptional resident satisfaction
• Coordinate vendors and contractors while ensuring quality workmanship and timely project completion
• Maintain inventory levels and efficiently manage maintenance materials, tools, and supplies
• Conduct regular inspections of buildings, grounds, common areas, and vacant apartments to ensure company standards are met
• Partner closely with office teams to provide proactive communication and a superior resident experience
• Support emergency response efforts, including participation in the on-call rotation and weather-related events such as snow removal operations
• Promote a culture of safety, respect, continuous improvement, and customer-focused service

Compensation & Benefits

• Pay Range: $31.00 – $34.00 per hour
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 Quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including holidays and sick leave
• Professional development and advancement opportunities within a growing organization

Hours & Schedule

• Monday – Friday: 8:00 AM – 4:30 PM
• Paid rotating on-call participation required
• Availability to respond to emergency situations and weather-related events
• Schedule subject to change based on business needs

What We'll Expect From You

• 2+ years of maintenance leadership or management experience
• 4+ years of multifamily maintenance experience or a comparable technical background
• Strong expertise in HVAC, plumbing, carpentry, appliances, and general maintenance operations
• HVAC Certification required; boiler experience preferred
• Proven ability to lead teams, manage priorities, and drive operational performance
• Experience managing work orders, preventive maintenance programs, inventory, and vendor relationships
• Strong communication, organizational, and problem-solving skills
• Commitment to delivering outstanding customer service and resident satisfaction
• Experience utilizing smartphone applications, Microsoft Teams, email, and other technology tools
• Active and valid driver's license with reliable transportation
• Ability to thrive in a fast-paced environment while maintaining a positive, solutions-focused attitude

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If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.