Company Description
One of the fastest growing private companies in America today, Westmor Industries, Inc. designs and manufactures bulk material processing and handling solutions for a global market. We are an energetic and entrepreneurial team passionate about stewardship, driven to innovate and embrace a culture of freedom that inspires care of customers and each other.
Job Description
A Service Manager is responsible for completing the following duties:
- Responsible for the day to day operation of the branch's Truck Services Department
- Sets, maintains, and communicates the daily and weekly schedule to the service techs and the sales and management teams.
- Plans, directs and controls the activities of the Truck Services Department to ensure the overall needs of our customers are met.
- Responsible for continuous improvement activities
- Within the Company's overall plans and policies, establishes short and long term operating objectives for the Truck Services Department
- Responsible for hiring, training and developing employees for both the new production and the service technicians.
- Promotes safe work habits and ensures that safety rules are followed
- Coordinates the processing of warranty claims with customer service and purchasing and administers warranty and policy adjustments in the most fair and honest manner for the customer
- Build key working relationships internally with engineering, operations and sales to ensure that excellent internal customer service skills are delivered
- Ensure there are robust processes and systems in place to deliver day to day management of team to ensure delivery of high performance of customer satisfaction
- Manage new production team, service repair team and daily operations to pre-established goals
- Other duties as assigned
Employee Benefits
- Weekly paycheck
- Boot reimbursements up to $125
- Medical insurance - Covers 75% of premiums
- Dental and vision insurance
- Company paid life insurance
- 401K retirement account with 5% company match
- On the spot bonuses up to $100
Qualifications
- Minimum of four years experience in heavy duty truck equipment or refined fuel truck equipment
- Must display excellent leadership and communication skills
- Previous supervisory experience preferred
- Highly motivated self-starter
Traits of Our Successful Employees
- Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
- Excellent organizational skills
- Effective project management skills
- Willingness to help out where needed
Location: 3 Development Dr, Morris, MN 56267