Service Manager
Trillium Professional has a direct hire opportunity in Ann Arbor, MI for a Service Manager.
Responsibilities:
- Responsible for quarterly forecasts.
- Support, inform, prioritize, and coordinate activities and resources across all offices.
- Serve as the primary point of contact for accounts.
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
- Schedule resources to support standard service agreements.
- Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
- Evaluate time-and-material service orders for completed costs and scope of work, and process invoices in accordance with standard billing practices.
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
Additional responsibilities:
- Assist in coordinating the security project and service requests through progressive stages, with the goal of completion within a specified time and budget.
- Weekly tasks include invoicing, generating and executing purchase orders, and team schedules.
- Monthly reporting to internal and external management and customers to provide status on services and projects.
Annual salary is $80k/year.
Experience:
- 3-5 years within a similar industry.
- Experience working with clients directly to address any service issues.
- Experience working with Project Manager's to ensure project completion.
- Experience working with subcontractors and vendors to ensure timely completion of project.
Trillium has been recruiting and placing accounting, finance and technical professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of technical professionals. Trillium is an Equal Opportunity Employer.
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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium's offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Contact
- James DeMaar
- (248) 237-3127
- Have a question about this job?