Service Line Director for PLC and MT

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you want to join an organization that invests in you as a Service Line Director for Patient Logistics and Medical Transport? At HCA HealthOne, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Division Director of Transfer Center serves as the primary point of contact and division based strategic leader of the transfer initiative with reporting structure to the AVP of Transfer Center and heavy alignment with the Division Chief Financial Officer. All efforts are collaborated with the AVP to ensure alignment with the transfer center operation for optimal synergy. This position is responsible for driving the transfer center strategy across the division through collaboration with division and hospital leaders, physicians, and key service line stakeholders. In collaboration with the AVP of Transfer Center, establishes a division focused strategy for movement and placement of patients into and out of HCA from a multitude of access points through processes that enable volume growth and competitive advantage. In alignment with the Enterprise transfer center strategy, acts as the liaison with referring facilities/vendors to facilitate clinical quality enhancements and process improvements for the betterment of patient care. Acts as a strategic growth partner to division and facility leadership demonstrating strong sense of ownership of all improvement efforts related to transfer/transport/placement of patients. Provides leadership in determining and accessing needed data and ensures ongoing reporting of identified metrics. Facilitates the resolution of issues and roadblocks to the progress of the initiative. Establishes and executes regular systems for communicating the progress and results to stakeholders.

What you will do in this role:

• In collaboration with the AVP of Transfer Center for their assigned division, drives all aspects of the transfer center initiative as the strategic leader developing, implementing, and tracking progress on key growth strategies into HCA through the Transfer Center
• Works with facility executive teams, medical and nursing leadership, and the Physician and Provider Relations team to promote volume growth and competitive advantage through development of differentiating strategies
• Through knowledge of the market, competitive landscape, and use of transfer center analytics; identifies and communicates potential business opportunities to division and hospital leaders for further growth
• Analyzes all aspects of transfer and patient intake processes for potential improvement opportunities within both Transfer Center operations and hospital operations. This includes centralized patient placement and other transfer center functions in select centers. Relays these to Group VP or Division AVP of Transfer Center and through collaboration, designs with facility leadership, processes, systems, procedures, and operational changes to increase efficiency and effectiveness for all parties
• Works with division and hospital management, departmental and interdepartmental staff and physicians in identifying any issues or barriers to optimal patient care and growth. Works through these in alignment with leadership and Transfer Center leadership
• Stays up-to-date on EMTALA policies and works with the hospitals to align the Transfer Center as a safety net for our facilities with all aspects of EMTALA compliance
• Collaborates with division emergency preparedness and supports the AVP of Transfer Center for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise
• Works in partnership with Division CFO and Management Engineers on the use of process improvement tools and techniques, analytical techniques, and statistical applications. Serves as the division coordinator/facilitator of transfer/transport center initiatives including centralized patient placement and other transfer center functions in select centers. Assures that improvement processes are relayed, implemented, audited in collaboration with the AVP of Transfer Center
• Presents Transfer Center strategic materials and initiative updates at Corporate, division, and key stakeholder meetings; including to key physician groups, hospital leadership teams, and other parties as needed
• Serves as the liaison/facilitator of communication with any vendors providing transfer/transport services regarding vision, specific goals and objectives for initiatives and guides the efforts of the vendor team toward these goals
• Leads the development of local transfer center strategic plans and new programs/services
• Identifies physician engagement needs and promotes physician involvement at multiple levels in collaboration with hospital leadership and physician and provider relations

What requirements you will need:

• Graduate of an accredited undergraduate program required; bachelor’s degree preferred
• Master’s degree in healthcare or business-related field preferred
• Minimum seven years’ experience in healthcare strategy, sales, marketing, or clinical operations
• Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative
• Demonstrated leadership in driving a large-scale initiative across multiple key stakeholders, including development and implementation of the strategic direction
• Proven leadership competency in driving alignment with customer needs and expectations, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills
• Must have a proven track record of success in creating and executing on strategic growth strategies
• Knowledge of relevant metrics used to measure quality and efficiency of care and services in transfer/transport center operations
• Knowledge of governmental regulations, nursing practice regulations, EMTALA and compliance requirements related to the provision of transfer/transport services.
• Participative leadership style and an ability to work in and leverage a matrix environment
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, transfer leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
• Proven ability to influence change without direct reporting authority

Benefits

HCA HealthOne, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Service Line Director for PLC and MT opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.