Service Lead

Overview

The Service Lead plays a vital role in supporting the Service team within the local Centerline market. The ideal candidate must have experience in either the transportation or staffing industry. This position contributes to achieving budgeted sales and contribution profit by focusing on business development with current customers.

Location: Colton, CA

Essential Job Functions

• Handle daily incoming calls.
• Discuss open long-term and day-to-day orders with drivers (potential, new, and current).
• Coordinate the transfer of driver files to clients.
• Dispatch drivers to assignments, ensuring they have all necessary information.
• Keep all "A" and "AC" orders updated and confirm requirements.
• Maintain regular communication with "A," "UA," and "R" status drivers.
• Confirm assignment extensions with clients and drivers before current assignments end.
• Review weekly driver hours to ensure full-time drivers meet 40-hour workweeks.
• Collaborate with Recruiting Managers and clients to obtain updated driver documentation.
• Verify COA forms and CDL-COAs are received with Recruiting Managers.
• Participate in weekly branch conference calls.
• Conduct calls with new high-demand customers.
• Support Customer Care, RTD, and CMA programs.
• Reconnect with "E" and "Q" drivers to explore rehiring opportunities.
• Make follow-up CSP calls to current/past clients to generate new orders.
• Perform check-ins with drivers and clients to ensure assignments are going smoothly.
• Conduct retention calls with drivers on assignments to maintain engagement.
• Provide coverage for Senior Service Specialists during shifts, lunches, or absences.
• Document all relevant notes in Ultrastaff for drivers, job orders, and clients.
• Maintain accurate driver statuses based on availability.
• Collaborate with Senior Service Specialists to discuss goals and strategies during weekly meetings.
• Monitor and respond to shared and personal email inboxes within 30 minutes.
• Handle customer/driver complaints, escalating as necessary for resolution.
• Submit termination requests for drivers as needed.
• Negotiate client rates in collaboration with Account Managers when required.
• Prepare end-of-shift transfers, including daily recaps and follow-ups.
• Ensure all driver-related conversations are completed and documented in coordination with Account Managers.

Experience

• High School diploma or GED required.
• 5+ years of experience in customer service or administrative role within the transportation industry.
• Demonstrated ability to manage multiple complex projects independently and meet deadlines under pressure.
• Strong written and verbal communication skills, with the ability to persuade and engage effectively.
• Proven ability to build relationships with a diverse employee population.
• Excellent problem-solving and judgment skills.
• Team-oriented with a desire to work collaboratively.
• Possess a valid driver's license and a reliable vehicle for work-related purposes.

Salary Range: $60,073.06 - $75,091.32 annually, depending on experience and geographic location, plus eligibility for incentive pay, subject to plan terms.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Centerline Drivers, a TrueBlue company, is a trusted staffing and compliance partner in the transportation industry with over 45 years of expertise. We specialize in connecting professional truck drivers with the right opportunities while providing our clients with a reliable and safety-focused workforce. Each year, we fill thousands of assignments across the U.S., helping businesses maintain efficiency and productivity.

Our commitment to safety, client satisfaction, and driver support is exemplified by our perfect DOT audit record and dedicated 24/7 service center. With advanced driver recruitment technology and a dedicated mobile app, Centerline makes it easy for drivers to find positions that match their skills and lifestyle, while businesses benefit from expertly matched drivers ready to meet their unique needs.