Service Integration and Improvement Analyst
Salary
$69,525.00 - $86,907.00 Annually
Location
301 West Market Street Greensboro, NC
Job Type
Full Time
Job Number
04117
Department
County Administration
Opening Date
06/29/2026
Closing Date
7/27/2026 11:59 PM Eastern
GUILFORD COUNTY GOVERNMENT
Empower Successful People to thrive in a Strong Community supported by Quality Government
Transparency & Communication | Equity & Inclusion | Accountability
Service & Outcomes Excellence | Our People Matter
Description
GENERAL STATEMENT OF DUTIES
The Service Integration and Improvement Analyst supports Guilford Countys efforts to improve service delivery and resident outcomes. Working within the Integrated Data and Services Department, this position identifies opportunities to improve processes, strengthen coordination across departments and organizations, and implement changes that make services more effective and easier to access. The Analyst works closely with County staff, community partners, and leadership to understand challenges, develop solutions, and support implementation of new approaches to service delivery.
DISTINGUISHING FEATURES OF THE CLASS
The Service Integration and Improvement Analyst serves as the departments primary resource for operational improvement and integrated service delivery initiatives. This position focuses on improving how services work in practice, partnering with departments and service providers to identify problems, develop solutions, and implement changes. The Analyst supports initiatives such as multidisciplinary teams, cohort-based approaches, and other efforts that require collaboration across programs, departments, or organizations. Success in this role requires strong analytical, facilitation, project management, and relationship-building skills, as well as the ability to move projects from planning to implementation.
Examples of Duties
DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include, but are not limited to:
Service Improvement and Implementation
Develop and implement initiatives to improve service delivery, coordination, and resident experiences.
Conduct process mapping, workflow analysis, and operational assessments to identify barriers, inefficiencies, and improvement opportunities.
Support implementation of integrated service delivery strategies such as cohort-based initiatives, multidisciplinary teams, and other cross-functional approaches.
Translate operational needs and service delivery challenges into actionable project requirements, use cases, and implementation plans.
Assist with use case development and requirements gathering to support implementation of integrated data and technology solutions.
Partner with data analysts and departments to use data, research, and evaluation results to inform operational recommendations and implementation activities.
Work directly with departments and stakeholders to implement service improvements, operational changes, and new approaches to service delivery.
Support evaluation of pilot initiatives, service improvement efforts, and integrated service delivery projects.
Partnerships and Community Engagement
Facilitate collaboration among County departments, community organizations, healthcare providers, educational institutions, and other stakeholders to support service improvement and integrated service delivery initiatives.
Support development and maintenance of partnerships that advance community outcomes and cross-system collaboration.
Facilitate meetings, work groups, and collaborative initiatives involving internal and external partners.
Support communication, training, and change management efforts associated with service improvement and organizational initiatives.
Represent the Integrated Data and Services Department in meetings, committees, and collaborative forums.
RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities
Knowledge of change management principles, frameworks, and best practices.
Knowledge of data-informed decision-making methods and the use of analytics to support operational improvement.
Strong analytical skills and experience working with organizational data to identify trends and improvement opportunities.
Strong written and verbal communication skills, including the ability to communicate effectively with technical, nontechnical, and executive audiences.
Strong project management and organizational skills, including the ability to coordinate multiple initiatives involving different departments and stakeholders.
Demonstrated ability to analyze systems, programs, or service delivery models to identify opportunities for improvement.
Demonstrated ability to conduct business process mapping, workflow analysis, operational assessments, and systems analysis.
Ability to synthesize information from multiple sources and identify connections between programs, services, systems, and outcomes.
Ability to use data, research, and analytical findings to develop recommendations and implementation strategies.
Ability to facilitate conversations among diverse stakeholders and build consensus around shared goals, priorities, and solutions.
Ability to support change management efforts and help organizations adopt new processes or ways of working.
Ability to understand and navigate organizational dynamics while working across departmental and functional boundaries.
Typical Qualifications
MINIMUM QUALIFICATIONS
Bachelor's degree in public administration, public policy, public affairs, social work, data science, or a related field and two years of experience that provides the necessary knowledge, skills, and competencies to perform the essential duties and tasks of this position. Education and experience should be clearly documented with demonstrated linkages to the essential duties and tasks of this position.
PREFERRED QUALIFICATIONS
Supplemental Information
Physical Demands
An employee in this position must be able to physically perform the basic life operational functions of walking, fingering, grasping, talking, hearing, and repetitive motions. The employee must be able to perform sedentary work exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
Working Conditions
Work consists of an office environment with no adverse environmental conditions.
May Require Driving
This position may require driving a County-owned or personal vehicle to conduct County business, including but not limited to attending conferences, meetings, or any other County-related functions. Motor Vehicle Reports may be verified to confirm a valid driver's license and that the driving record is compatible with the County's driving criteria. If a personal vehicle is operated for County business, proper insurance must be maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist, which can be reviewed before initiating a selection process. This can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. Thats less than $45 a month for medical, dental & vision coverage; thats unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. Thats 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Please select the highest level of education you have completed All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications.
02
Do you have a Bachelor's degree in public administration, public policy, public affairs, social work, data science, or a related field? For evaluation purposes, all education, including degrees and certifications, must be documented in the Education section of the application. Education referenced only on a résumé will not meet this requirement. Official transcripts will be required to verify educational credentials.
03
How many years of professional experience do you have performing work that includes the primary duties of this position, including process improvement, workflow analysis, stakeholder engagement, project implementation, and cross-functional collaboration to improve service delivery and organizational outcomes? All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.
04
Briefly describe your professional experience performing the duties listed above. Include examples of service improvement or operational improvement initiatives you have supported, your role in process mapping or workflow analysis, your experience working with cross-functional teams or community partners, and how you contributed to implementing changes that improved service delivery or organizational outcomes. Your response must include the agency name(s), job title(s), dates of employment, and a brief summary of your primary duties and level of responsibility. Experience referenced only on a résumé will not be considered. All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.
05
Guilford County requires employees to reside within a two-hour driving radius of Guilford County. Do you currently meet this residency requirement, or are you willing and able to relocate to meet it if selected? Important: Failure to meet or agree to meet the residency requirement may result in disqualification from further consideration.
06
This position requires verification of education through official transcripts. Are you able to provide transcripts upon request?
07
I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.
Required Question
Employer Guilford County
Address 201 S Greene Street
Greensboro, North Carolina, 27401-6417
Phone 3366413763