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Service Excellence Manager

The Oaks Club

Florida

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JOB DETAILS
SKILLS
Coaching, Communication Skills, Customer Experience, Interpersonal Skills, Leadership, Mentoring, Operational Support, Restaurant, Service Delivery, Staff Training, Team Player, Training/Teaching
LOCATION
Florida
POSTED
1 day ago
Service Excellence Manager
The Oaks Club | Osprey, Florida
$65,000 Annually
The Oaks Club, one of Florida's premier private clubs, is seeking an enthusiastic and service-focused Service Excellence Manager to lead, coach, and develop our front-of-house team.
This salaried leadership role is ideal for a hospitality professional who is passionate about creating exceptional member experiences, developing employees, and fostering a culture of excellence. As a visible leader, you will help ensure our dining venues and club events consistently reflect the high standards and warm hospitality that define The Oaks Club.
 
What You'll Do
  • Lead, coach, and develop service staff through ongoing training and mentorship.
  • Ensure exceptional experiences for members and guests.
  • Maintain a visible presence in dining venues and club events.
  • Conduct pre-shift meetings and reinforce service standards.
  • Partner with culinary and event teams to deliver seamless service.
  • Promote a culture of hospitality, professionalism, and teamwork.
  • Lead by example and support operational excellence.
Qualifications
  • 3+ years of leadership experience in a restaurant, private club, resort, or hospitality environment.
  • Proven ability to train and develop employees.
  • Strong communication and interpersonal skills.
  • Passion for delivering outstanding service.
  • Fine dining and banquet experience preferred.
  • Ability to work evenings, weekends, holidays, and special events as needed.
Benefits
  • Competitive salary of $65,000 annually
  • 100% employer-paid medical, dental, vision, and life insurance coverage for employees401(k) with company match
  • Paid time off and paid holidays
  • Complimentary employee meals
  • Professional and supportive work environment
Our Core Values
Accountability • Integrity • Teamwork • Passion • Excellence

About the Company

T

The Oaks Club

The Oaks Club, a private, member-owned Golf and Country Club is located in beautiful Osprey, FL.  We offer a competitive salary, referral program, EAP, golf and tennis privileges, and a meal.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Restaurant/Food Services
WEBSITE
http://www.theoaksclub.com