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The pay range for this position is listed below. Actual pay rate dependent upon experience.
Position Highlights
You Belong at Avera
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
• Analyze provider and department clinical and non-clinical processes and practices to identify opportunities for improvement in patient experience. • Research and design coaching models utilizing evidence-based practices to address customer experience opportunities. • Identify, disseminate and implement evidence-based practices and research in clinical and non-clinical areas of focus to facilitate quality outcomes. • Develop, implement and evaluate policies, practices, and standards of care around patient experience to exceed national top performers. • Design and deliver individual and team coaching to physicians, leaders and staff based on observation and analysis of interactions with patients. • Follow up on identified opportunities for improvement for providers, leaders and staff and develop ongoing coaching plans to continue and sustain improvement. • Plan, design, facilitate, coordinate and deliver evidence based education and curriculum for clinical and non-clinical employees, leaders and providers. • Analyze patient and resident/family experience results to identify opportunities for improvement and design and deliver education and individual and team coaching specific to the needs of various individuals and entities across Avera.
Requirements
• Bachelors and/or 5+ years customer service experience in healthcare or service-oriented industry • Technical Certificate Executive coaching • Registered Nurse (RN) - Board of Nursing An active license in the state of practice Upon Hire
• Commitment to the daily application of Averas mission, vision, core values, and social principles to serve patients, their families, and our community. • Promote Averas values of compassion, hospitality, and stewardship. • Uphold Averas standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. • Maintain confidentiality. • Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. • Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.
Benefits You Need & Then Some
Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.
• PTO available day 1 for eligible hires. • Up to 5% employer matching contribution for retirement • Career development guided by hands-on training and mentorship
Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .