Service Engineer - Syracuse, NY, Services

Summary

Hexagons Manufacturing Intelligence business area is seeking a Service Engineer to support customers throughout Florida territory. This is a remote home-based position requiring regional travel to customer worksites with the upstate NY territory.

At Hexagon Manufacturing Intelligence we empower industrial manufacturers to develop the disruptive technologies of today and the life-changing products of tomorrow. Our portfolio of advanced sensors measurement technologies factory automation simulation and analytics solutions enables precision productivity quality and sustainability across manufacturing environments worldwide.

Why Join Us

• Be part of a global leader in measurement technologies and digital reality solutions.
• Work remotely while supporting customers across upstate NY area.
• Collaborate with a forward-thinking team committed to innovation and customer success.
• Gain exposure to advanced Coordinate Measuring Machines CMM and high-precision technologies.
• Learn from experienced technical experts with deep product and industry knowledge.

What Youll Do

As a Service Engineer you will play a critical role in ensuring customer success by installing maintaining troubleshooting and optimizing high-precision Coordinate Measuring Machines CMM and related equipment. You will work independently in customer manufacturing environments diagnose complex mechanical and electronic systems and deliver exceptional service that strengthens long-term customer relationships.

• Install repair troubleshoot calibrate and maintain CMM systems at customer locations.
• Diagnose mechanical electrical and software-related system issues and implement corrective actions.
• Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
• Accurately document service activities and submit detailed service reports.
• Partner cross-functionally with technical support and engineering teams to resolve complex issues.
• Deliver high levels of customer satisfaction while managing service schedules effectively.
• Travel throughout the upstate NY territory up to 100 to support customer needs.
• Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week including overtime as required to meet customer needs.

Qualifications

• Must be located in Syracuse or Utica NY
• Technical degree Technical School Associate or Bachelors in Electronics Industrial Mechanics Mechatronics or related field or Military Technical School training and experience
• Hands-on experience using hand tools and basic electrical test equipment
• Working knowledge of Microsoft operating systems
• Strong mechanical electrical and software troubleshooting capabilities
• Strong problem-solving skills and ability to work independently in dynamic environments
• Excellent communication and customer service skills
• Ability to regularly lift and move equipment weighing up to 75 pounds
• Prior experience with CMM equipment or industrial automation is preferred

Work Environment

• Employees must be able to perform each essential job function satisfactorily and if requested reasonable accommodation may be provided to enable employees with disabilities to perform essential job functions absent undue hardship
• This role is primarily field-based supporting customers at manufacturing and industrial worksites across the upstate NY region
• Frequently required to stand walk bend kneel and work in industrial environments
• Regularly lift andor move equipment up to 75 pounds
• Manual dexterity required for tool usage keyboard use and equipment handling
• Specific vision abilities required include close vision depth perception and focus adjustment
• Frequently communicates with customers and internal teams
• Noise levels may range from low to moderate in customer facilities
• Personal Protective Equipment PPE provided as required
• Travel required up to 100 within the Orlando territory

What We Offer

• Competitive salary with performance-based bonus opportunities
• Comprehensive healthcare benefits medical dental vision including Health Savings Accounts HSA with employer contributions
• Paid time off PTO including holidays and parental leave
• 401k with generous employer match and tuition reimbursement to support your professional development
• Access to supplemental health benefits legal assistance commuter benefits and identity protection plans
• Opportunities to grow and move within a global company known for innovation and employee development