Support investigation and remediation of endpoint security incidents, including isolating devices, collecting diagnostics, reviewing timeline events, and coordinating remediation actions with internal teams.Maintain Defender security posture by reviewing onboarding status, sensor health, policy assignment, and device compliance reporting.Support Microsoft 365 Defender portal administration, including incidents, alerts, advanced hunting queries, secure score recommendations, and threat protection reporting.Microsoft Entra ID — Identity & Access Support & Administer user lifecycle management across multiple client tenants, including provisioning, deprovisioning, license assignment, and role-based access controlConfigure, test, and troubleshoot Conditional Access policies and MFA enforcement in line with each client's security baseline and risk appetiteSupport Microsoft Entra Connect synchronization for clients in hybrid environments, resolving sync errors andmaintainingclean identity dataSupport SSO configurations and enterprise application registrations, supporting both new integrations and ongoing application access reviewsTriage and respond to Entra ID Protection alerts, sign-in anomalies, and risky user events within agreed response SLAsExchange Online — Messaging & Mail Flow Support mailboxes, distribution groups, shared mailboxes, and resource accounts across client tenants in a consistent, documented mannerSupport Microsoft Defender for Office 365 protection policies per client, including anti-spam, anti-phishing, Safe Links, and Safe AttachmentsUtilize Message Trace, Exchange Online PowerShell, and mail flow diagnostics to investigate and resolve delivery failures within SLAMonitor client mailbox health, quotautilization, and audit log activity, flagging anomalies and advising clients on remediationMicrosoft Teams — Collaboration & Telephony Support and tune Teams policies per client, covering messaging, meetings, live events, app permissions, and external/guest access configurationsSupport team and channel lifecycle policies on behalf of clients, implementing governance controls for creation, expiry, naming conventions, and archivalLiaise with client network teams and internal engineers to validate QoS,firewall, and bandwidth configurations foroptimalTeams performanceMicrosoft Purview — Compliance & Information Protection Assist and Support Data Loss Prevention (DLP) policies across Exchange Online, SharePoint, OneDrive, and Teams for clients in regulated industriesSupport andmaintainretention labels, retention policies, and records management schedules aligned to each client's compliance and legal obligationsSupport client eDiscovery issuesRequired Qualifications & Skills Experience 2–4 years of Microsoft 365 administration experience, ideally gained within a Managed Service Provider or multi-client environmentDemonstrated hands‑on experience across at least three of the five core workloads: Intune, Entra ID, Exchange Online, Teams, and PurviewProven ability to manage concurrent workloads across multiple client tenants with differing configurations, SLAs, and business requirementsProficiencyin PowerShell scripting for M365 administration, including the Exchange Online, Microsoft Graph, and Intune PowerShell modulesTechnical Skills Strong understanding of Entra ID identity concepts including OAuth 2.0, SAML, RBAC, Conditional Access, and hybrid identity modelsAbility to read and interpret diagnostic logs, message traces, sign‑in logs, and audit data across multiple tenantsFamiliarity with PSA and ITSM platforms such as ConnectWise,Nilearfor ticket management and time trackingWorking knowledge of networking fundamentals (DNS, TCP/IP, SMTP, TLS) as they relate to M365 services and client infrastructureUnderstanding of Microsoft CSP licensing models, including M365 Business, E3/E5, and how to advise clients on license optimizationPreferred Skills and Qualifications: 3+ years required experience in M3651+ year of MSP, or similar client facing industry, experience highly preferredStrong knowledge andproficiencyof the following:M365 AppsExchange OnlineSharePoint OnlineOneDriveMS TeamsThreat protection/SecurityIdentity/Access managementPurviewExperience with creating andutilizingPowerShell scriptsProficiencyin Exchange Server and related componentsStrong problem‑solving skills to understand and resolve both simple and complex technical issues while communicating clearly with all stakeholdersAbility todeterminepriorities effectively by managing multiple tickets,projectsand clientsAffinity for developing strong business relationships across multiple levels of an organizationHave exceptional written and verbal communication skillsMicroAge Benefits—to Name a Few! Comprehensive health, dental, vision, and 401K plansCompany paid basic life insurance, long term disability, and parental leaveQuarterly company contribution towards Health Savings Account (HSA)Frequent performance recognition awardsPaid Time Off (PTO)Paid HolidaysAssociate Referral BonusMilitary Differential Pay for Active Military Associates#J-18808-Ljbffr