Service Engineer

Service Engineer Liquid Cooling Systems - InRow LiquidtoLiquid CDUsThe Service Engineer is the highest field escalation level technical resource supporting OEM inrow, liquidto-liquid Coolant Distribution Units (CDUs). This role provides deep technical expertise across mechanical systems, electrical power distribution, and control platforms (PLC/HMI/BMS integration).In addition to advanced troubleshooting and commissioning support, the Service Engineer serves as a technical authority, mentor, and trainer, enabling internal service teams and delivering customer‑facing training during deployments, handoffs, and lifecycle engagements. This role is critical to ensuring system uptime, customer confidence, and scalable service excellence.What's in it For You:The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environmentsThe ability to make an impact with a company that is passionate about your career developmentPaid training held in the field and at Nalco Water Headquarters in Naperville, ILEnjoy a flexible, independent work environmentReceive a non‑declared company vehicle for business and personal useComprehensive benefits package starting day 1 of employment — medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!What You Will Do:Technical Support & EscalationAct as final technical escalation point for inrow liquidto-liquid CDU issues not resolved by other field technician resourcesLead troubleshooting of complex system‑level issues involving:Pumps, valves, heat exchangers, sensors, and pipingPower distribution, VFDs, motor protection, and groundingPLC logic, HMI behavior, alarm handling, and controls interlocksPerform root cause analysis (RCA) for repeat or high‑impact failures and define corrective/preventive actionsSupport 24x7 escalation coverage as part of the senior on‑call rotationCommissioning & Field ExecutionLead or support service engineer commissioning activities, including:Prefunctional inspections and I/O checkoutControl sequences verification and failsafe validationFlow balancing, pressure validation, and heat load simulationsSupport field modifications, retrofits, and design clarifications in coordination with EngineeringServe as technical authority during critical customer events (first power, load ramp, incident response)Controls & Systems IntegrationSupport and troubleshoot:PLC platforms (e.g., Rockwell, Siemens, Schneider)HMIs, firmware updates, and configuration managementBMS, EPMS, and DCIM integrations (BACnet, Modbus, SNMP)Assist in defining alarm philosophy, setpoints, and service‑safe control behaviorsTraining & Technical EnablementDevelop and deliver internal training for L1/L2 service engineers, including:CDU fundamentals and system architectureTroubleshooting workflows and escalation criteriaSafety, lockout/tagout (LOTO), and service best practicesDeliver customer‑facing training, including:Operations & maintenance (O&M) trainingCommissioning handoff and system familiarizationAdvanced troubleshooting workshops (where applicable)Contribute to training materials such as:Service manuals, troubleshooting matrices, and quick‑reference guidesSlide decks, hands‑on lab content, and field playbooksDocumentation & Continuous ImprovementProvide field feedback to Engineering, Product Management, and Quality teamsContribute to:Service procedures and preventative maintenance standardsCommissioning checklists and acceptance criteriaFailure trend analysis and reliability improvementsMentor junior engineers and help shape technical service standardsLocation / Travel RequiredPreferred location is U.S.; open to candidates living anywhere in the U.S. close to a major airportTravel up to 75%Minimum QualificationsAssociate degree (A.S.) or equivalent from a two‑year college or technical school; or seven to ten years related experience and/or training; or equivalent combination of education and experience.3 years of mechanical and electrical field service equipment experiencePreferred QualificationsData center commissioning experienceAI/HPC liquid cooling exposureOEM mission‑critical service backgroundFamiliarity with RCA/FMEA methodologiesBachelor's degree in Mechanical, Electrical, or Controls Engineering (or equivalent experience)7+ years field service, commissioning, or systems engineering experience3+ years supporting liquid cooling systems in mission‑critical environmentsAnnual or Hourly Compensation RangeThe total Compensation range for this position is $93,800‑$140,600 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.BenefitsEcolab provides the following benefits: medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short‑term and long‑term disability, 401k, pension plans, retirement health care benefits, short‑term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full‑Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program and education assistance program, on‑Site childcare and fitness facilities may be available at select Ecolab locations.Potential Customer Requirements NoticeUndergo additional background screens and/or drug/alcohol testing for customer credentialing.Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.Americans with Disabilities Act (ADA)Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link.Our Commitment to a Culture of Inclusion & BelongingAt Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action (AA).We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.#J-18808-Ljbffr