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Service Engineer

Ampcus Incorporated

Lithia Springs, GA

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Business Services, CPU (Central Processing Unit), Communication Skills, Computer Firmware, Computer Maintenance, Computer Servers, Consulting, Customer Relations, Customer Support/Service, Dell Hardware, Documentation, Emerging Technology, GPU (Graphics Processing Unit), Hardware Components, Hardware Installation, Hardware Repair, Hardware Upgrades, High Availability, Identify Issues, Information Technology & Information Systems, Lift/Move 50 Pounds, Linux Administration, Linux Operating System, Maintenance Services, Memory Hardware, Network Operations Center, On Call, On Site Support, Operating Systems, Presentation/Verbal Skills, Preventative Maintenance, Property Maintenance, Security Clearance, Server Hardware, Server Maintenance, Server Support, Systems Administration/Management, United States Citizen, Writing Skills
LOCATION
Lithia Springs, GA
POSTED
19 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Service Engineer

Location(s): Lithia Springs, GA


Overview
We are seeking an experienced On-Site Service Engineer to support enterprise data center infrastructure and next-generation AI server platforms. This is a customer-facing, hands-on role responsible for maintaining server availability, diagnosing hardware issues, and delivering high-quality on-site technical support.

Previous AI infrastructure experience is not required. Candidates with strong server and data center hardware experience are encouraged to apply.

Key Responsibilities

  • Provide on-site support for enterprise server and data center environments.
  • Perform server installation, deployment, hardware upgrades, and component replacements.
  • Troubleshoot hardware, firmware, and operating system issues while minimizing system downtime.
  • Replace and configure server components including:
    • CPUs
    • Memory
    • Power supplies
    • GPUs
    • Complete server systems
  • Perform firmware updates and preventive maintenance.
  • Follow established Plans of Action (POAs) and escalation procedures.
  • Document all service activities accurately and in real time.
  • Communicate effectively with customers and internal technical teams.
  • Participate in on-call rotations and provide support outside standard business hours when required.

Required Qualifications

  • 3+ years of experience supporting enterprise servers, data center infrastructure, or field service environments.
  • Hands-on experience with server hardware maintenance and repair.
  • Experience with server deployments and hardware replacement.
  • Familiarity with Linux operating systems.
  • Strong troubleshooting and analytical skills.
  • Ability to work independently in customer-facing environments.
  • Excellent written and verbal communication skills.
  • Associate's or Bachelor's degree in Information Technology or equivalent professional experience.
  • Ability to lift up to 50 pounds.

Preferred Qualifications

  • Experience working with water-cooled servers.
  • Experience building or repairing PCs.
  • Vendor certifications are a plus.
  • Interest in learning emerging AI infrastructure technologies.
  • Experience working in mission-critical or enterprise data center environments.

Ideal Candidate
The successful candidate will demonstrate:

  • Strong customer service and communication skills.
  • Excellent documentation practices.
  • Ability to prioritize issues based on business impact and severity.
  • Accountability, initiative, and a strong work ethic.
  • Ability to thrive in fast-paced, high-availability environments.
  • Continuous learning mindset and willingness to stay current with new technologies.

Additional Requirements

  • Must reside within approximately 45 minutes of the Lithia Springs, GA work location.
  • Must be willing to work on-site daily.
  • Must be willing to participate in on-call rotations.
  • Must be eligible to obtain a security clearance if required.
  • U.S. Citizenship is required.

Nice-to-Have Skills

  • Enterprise data center operations
  • Dell server hardware
  • GPU-based server platforms
  • Server deployments and rack installations
  • Hardware diagnostics
  • Firmware lifecycle management
  • Linux administration
  • AI infrastructure exposure (not required)

This opportunity is ideal for an experienced server or data center professional looking to support cutting-edge enterprise infrastructure while expanding into AI-focused technologies.

Schedule:

  • Monday–Friday, 8:00 AM–5:00 PM (occasional shift support and on-call required).

Work Authorization:

  • U.S. Citizens only.


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com