Service Engineer II - BizApps Productivity & Licensing

Overview

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

Help power the platforms that power Microsoft.

As a Service Engineer II within Managed MultiTenant team, you will help administer and govern enterprise services spanning Power Platform, Dynamics 365, Microsoft 365, Copilot, and related AI-powered solutions across Microsofts multitenant environment. You will work at the intersection of platform operations, governance, automation, and service engineering to ensure employees have secure, reliable, and cost-effective access to the business applications and productivity tools they use every day.

You will contribute to platform administration, entitlement management, automation, operational excellence, and service governance while partnering with engineering, security, compliance, and business stakeholders. This opportunity will allow you to develop deep expertise across Microsofts business applications, productivity, and AI ecosystems; build skills in automation, platform governance, and enterprise service operations; and gain hands-on experience operating some of the largest and most complex cloud environments in the world.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You will administer and govern platform access, licensing, entitlements, and service configurations across Power Platform, Dynamics 365, Microsoft 365, Copilot, and related enterprise services.
• You will support lifecycle management and provisioning processes, including role-based access, group-based assignments, governance controls, and employee onboarding, mobility, and offboarding scenarios.
• You will monitor platform utilization, service health, licensing consumption, and operational metrics to identify optimization opportunities and improve efficiency, compliance, and cost effectiveness.
• You will partner with Software Engineering teams to design, validate, and operate automation, AI-assisted workflows, and platform integrations that improve scalability, reduce operational overhead, and enhance administration across enterprise tenants.
• You will collaborate with product engineering, platform teams, and business stakeholders to support new capabilities, platform rollouts, service changes, and operational readiness activities across business applications, productivity platforms, and AI-powered solutions.
• You will participate in incident response, change management, compliance reviews, and operational governance processes to help maintain secure, reliable, and resilient platform services.
• You will identify recurring operational challenges and contribute to automation, process improvements, and best practices that reduce manual effort and improve platform reliability.
• Embody our culture and values.

Qualifications

Required/Minimum Qualifications:

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business Information Systems, or related field AND 2+ years of experience in service engineering, systems administration, platform operations, software engineering, cloud administration, or related technical disciplines OR equivalent experience.

Other Requirements:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

• Experience administering Microsoft business applications, productivity platforms, or AI-powered services, including Power Platform, Dynamics 365, Microsoft 365, Microsoft Copilot, or related Microsoft workloads.
• Experience troubleshooting technical issues, analyzing operational data, and driving resolution through collaboration with engineering and business stakeholders.
• Experience using operational metrics, telemetry, reporting, or analytics to improve service quality, reliability, or operational efficiency.
• Experience with automation, scripting, or platform integrations using technologies such as PowerShell, Microsoft Graph, REST APIs, Power Automate, Python, Copilot Studio, or similar tools.
• Experience with enterprise governance, compliance, identity lifecycle management, entitlement management, licensing administration, access controls, or FinOps practices.
• Experience operating services at enterprise scale, including incident management, service operations, change management, operational readiness, or reliability engineering practices.
• Experience administering Microsoft cloud service entitlements and licensing constructs, including SKUs, service plans, add-ons, subscription governance, utilization reporting, commerce alignment, and cost optimization across enterprise-scale tenant environments.

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Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.