Service Engineer

This position is based out of a home office and will service the greater Houston, TX and surrounding areas. The position requires 60-80% travel, mostly within region. In this role you will provide technical service and support to our customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems. Additionally, you will be responsible for:Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer's equipment in the field is being utilizedSupporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc.Presenting and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.Promoting the sales of spare parts to customers which would further assist in their machine UPTIMEEntering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrityCooperating with and take instruction/support advice from Senior EngineersEssential Education, Skills and ExperienceBSEET or equivalent related experienceSome experience in field service for industrial automationKnowledgeable on electrical and mechanical tools for machine repairMechanical aptitudeHands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipmentAbility to read and understand technical documentation: schematics, logic, procedures, etc.Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleaguesOrganization skills for arranging travel plans and service call scheduleFlexibility to travel with limited notice to meet customer's expectationsExperience in Computerized Numeric Controls (CNC's) products strongly preferredExperience with robots and how they operate is a plusExperience in motion controllers and programmable logic controllers (PLC's) is a plusExperience in field service is a plusBenefitsHealth, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states)Competitive 401k with company matchPaid Vacation and 13 Paid Holidays, including floater holidaysTuition ReimbursementFlexible Spending AccountLife InsuranceShort-Term DisabilityLong-Term DisabilityEmployee Assistance ProgramEmployee Discount ProgramPet InsuranceThe target pay range for this position is $70,000 - 85,000 annually. The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs.Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.#J-18808-Ljbffr