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Service Engineer

Axelon Services Corporation

Harrisburg, PA

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Best Practices, Build Management, CPU (Central Processing Unit), Canadian Citizen, Communication Skills, Computer Firmware, Computer Maintenance, Customer Relations, Emerging Technology, Establish Priorities, GPU (Graphics Processing Unit), Identify Issues, Information Technology & Information Systems, Lift/Move 50 Pounds, Linux Operating System, Memory Hardware, Network Operations Center, On Call, On Site Support, Operating Systems, Preventative Maintenance, Problem Solving Skills, Procedure Development, Security Clearance, Server Support, Team Player, Technical Support, United States Citizen, Willing to Travel
LOCATION
Harrisburg, PA
POSTED
9 days ago


Summary:

  • Location: Lisle, IL
  • Duration: 6 Months
  • Work Mode: On-Site


Responsibilities:

  • Provide on-site support for company server and data center systems, ensuring rapid issue resolution and minimal downtime.
  • Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
  • Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
  • Support both reactive and preventive maintenance following established procedures.
  • Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
  • Document work performed and contribute to shared knowledge and best practices.
  • Participate in on-call rotations and support extended coverage when needed.


Requirements:

  • 3–5 years of experience in technical support, field service, or data center roles.
  • Associate or bachelor’s degree in IT or related field (or equivalent experience).
  • Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.
  • U.S. citizenship/Canada Citizen or eligible to work for the length of the contract (Canada only).
  • Ability and willingness to obtain (or having held) a security clearance.


Preferred Skills:

  • Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment.
  • Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.).
  • Familiarity with Linux or similar operating systems.
  • Strong troubleshooting and problem-solving abilities.
  • Willingness to learn and support emerging technologies, including AI platforms.
  • Experience with water cooling servers (desirable, not required).
  • Good documentation habits and experience in documentation.
  • Communicates clearly, directly, and proactively.
  • Works well in a team and maintains a positive attitude.
  • Demonstrates strong work ethic and accountability.
  • Can prioritize tasks based on severity and customer demand.

About the Company

A

Axelon Services Corporation