JOB DESCRIPTION
REQUIRED: THE CANDIDATE'S NAME, AND CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME AS THE CLIENT WILL CONTACT THE CANDIDATES DIRECTLY IF SELECTED TO INTERVIEW
SUPPLIER LOGOS ARE NOT PERMITTED ON RESUMES
PLEASE SUBMIT IN WORD FORMAT IF POSSIBLE
Minimum wage rate: *
Bill rate: *
Please note the following bill rate guidelines for this requisition:
Local (non-relocating) candidates: The maximum bill rate is */hour.
Candidates requiring relocation assistance: The client is willing to absorb relocation costs within the bill rate For these candidates, suppliers may submit a bill rate -/hour above the maximum, not to exceed */hour total.
The contractual markup of 37% must be applied to the base bill rate only (excluding the relocation portion) to determine the candidate's pay rate*
Under no circumstances may the maximum bill rate of */hour be exceeded.
Relocation flexibility does not apply to local candidates.
Please clearly indicate the candidate's willingness to relocate at the top of the resume at the time of submission.
Work location: Ellendale, ND
Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
On Call: Yes
Extension: Yes
Contract to Hire: Possible
Travel: No
US CITIZENSHIP REQUIRED: Yes
Job Description:
Job Posting Title: On-Site Service Engineer - AI Data Center
What You'll Do
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
Support both reactive and preventive maintenance following established procedures
Collaborate with internal teams and customers during service events to ensure clear communication and resolution
Document work performed and contribute to shared knowledge and best practices
Participate in on-call rotations and support extended coverage when needed
What You Bring
Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving abilities
Comfortable working independently on-site and communicating clearly with customers
Willingness to learn and support emerging technologies, including AI platforms
Qualifications
3-5+ years of experience in technical support, field service, or data center roles
Associate or Bachelor's degree in IT or related field (or equivalent experience)
Dell or other vendor certifications are a plus, but not required
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
PLEASE NOTE THAT THE CLIENTS WILL BE USING THE BELOW CRITERIA TO EVALUATE THE CANDIDATES. PLEASE KEEP THIS IN MIND WHILE YOU ARE SCREENING YOUR CANDIDATES.
Candidate Evaluation Checklist
Proximity & Availability
Candidate lives locally (within 15-45 minutes of the work site)
Comfortable with daily commute
Willing to work shifts and be on-call
Technical Ability
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
Experience with water cooling servers (desirable, not required)
Familiarity with Linux
Has built PCs
Follows provided Plan of Action (POA) from support
Stays current with technology (reading, company announcements, continuous learning)
Can handle the physical demands of the job
Documentation
Provides real-time, detailed documentation
Demonstrates good documentation habits
Has experience in documentation
Communication & Team Fit
Communicates clearly, directly, and proactively
Is personable and articulate
Provides detailed examples
Works well in a team and maintains a positive attitude
Does not require excessive prompting or give elusive answers
Work Ethic & Prioritization
Demonstrates strong work ethic and accountability
Can prioritize tasks based on severity and customer demand
Shows initiative and thrives in fast-paced, critical environments
No periods of inactivity, lack of initiative, or difficulty handling pressure
Security & Clearance
U.S. citizenship/ Canada Citizen
Work Permit/Labor Visa/PR/ Green Card - Eligible to work for the length of the contract (Canada only)
Ability and willingness to obtain (or having held) a security clearance
Decision Outcomes
Meets all criteria above and is recommended to move forward
If not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended