Service Engineer - Belleville, IL

Ampcus Incorporated

Belleville, IL

JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Build Management, Business Services, CPU (Central Processing Unit), Communication Skills, Computer Firmware, Computer Maintenance, Consulting, Customer Relations, Customer Support/Service, Dell Computers, Documentation, Emerging Technology, GPU (Graphics Processing Unit), Hardware Installation, Hardware Repair, Identify Issues, Information Technology & Information Systems, Laboratory, Lift/Move 50 Pounds, Linux Administration, Linux Operating System, Memory Hardware, Network Operations Center, On Call, On Site Support, Operating Systems, Preventative Maintenance, Procedure Development, Server Hardware, Server Maintenance, Server Support, Systems Administration/Management, Team Player, Technical Support, Technical Writing
LOCATION
Belleville, IL
POSTED
18 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Service Engineer

Location(s): Belleville, IL


Overview
We are seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise server and data center environments, including next-generation AI infrastructure. This customer-facing role is ideal for professionals with strong server hardware and data center experience who enjoy troubleshooting complex technical issues and ensuring maximum system availability.

Previous AI platform experience is not required. Strong experience with enterprise servers and data center hardware is the primary requirement.

Key Responsibilities

  • Provide on-site support for enterprise servers and data center infrastructure.
  • Install, configure, troubleshoot, and repair server hardware.
  • Perform server builds, deployments, swaps, and component replacements.
  • Replace CPUs, memory, power supplies, GPUs, storage devices, and other server components.
  • Perform firmware updates and preventive maintenance activities.
  • Diagnose hardware, firmware, and operating system issues.
  • Escalate complex issues following established support procedures.
  • Document service activities accurately and in real time.
  • Collaborate with internal engineering teams and customer stakeholders.
  • Participate in scheduled on-call rotations and support after-hours maintenance when required.

Required Qualifications

  • 3–5+ years of experience supporting enterprise servers, data centers, or field service environments.
  • Hands-on experience with Dell or comparable enterprise server platforms.
  • Experience with:
    • Server hardware installation and repair
    • Server deployments and replacements
    • CPU, memory, power supply, GPU, and storage replacements
    • Rack-mounted servers
  • Working knowledge of Linux operating systems.
  • Strong troubleshooting and analytical skills.
  • Excellent customer service and communication skills.
  • Ability to work independently in customer environments.
  • Associate's or Bachelor's degree in Information Technology or equivalent experience.

Preferred Qualifications

  • Dell or other server vendor certifications.
  • Experience supporting water-cooled servers.
  • Personal PC building or lab experience.
  • Experience following documented Plans of Action (POAs).
  • Continuous learning mindset with interest in emerging technologies, including AI infrastructure.

Physical Requirements

  • Ability to lift up to 50 pounds.
  • Ability to work in data center environments.
  • Ability to support flexible schedules and on-call rotations.

Candidate Requirements

Applicants should:

  • Reside within approximately a 45-minute commute of Belleville, IL (relocation may be considered with prior approval).
  • Be willing to work on-site full-time.
  • Be available for on-call support.
  • Be comfortable working in fast-paced, mission-critical environments.
  • Possess excellent documentation and communication skills.
  • Demonstrate strong accountability, initiative, and teamwork.

Preferred Candidate Profile

Successful candidates will have experience with:

  • Enterprise data center operations
  • Server hardware maintenance
  • Server deployments and upgrades
  • Linux administration
  • Hardware troubleshooting
  • Customer-facing technical support
  • Technical documentation
  • Fast-paced production environments

Note

  • Weekly project touchpoint meetings are required throughout the engagement.
  • Candidates with strong enterprise server and data center experience are encouraged to apply, even without prior AI infrastructure experience.

Schedule:

  • Monday–Friday, 08:00 AM – 05:00 PM
  • Must be available for occasional shift changes and on-call support

Work Authorization:

  • U.S. Citizens only


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com