Overview:
Service Drive Manager This person Manages the Service Greeter and Lot Valet duties to ensure customers are given an excellent customer experience. In addition, this person is a liaison who communicates with the Service Manager to ensure vehicles are delivered in a satisfactory manner to customers.
The ideal candidate has 3+ years experience as a Service Drive Manager, and a working knowledge of automotive service. He or she must have a pleasant and courteous personality, strong leadership and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities:
- Oversees first initial contact with service customers.
- Manages the Service Greeters and Lot Valets to ensure customers are greeted promptly.
- Ensuring that productive communication between company personnel and customers is performed in a timely manner, in order to maintain accurate documenting and to ensure that procedures are followed.
- Oversee communication of Service Greeters and Lot Valets with customers to ensure a complete customer satisfaction experience for customers.
- Oversee the delivery of vehicles to service customers.
- Maintaining current product knowledge.
- Assist Service Greeters and Lot Valets as needed.
- Other duties as assigned.
Qualifications:
- A minimum of 3 years’ Service drive experience.
- Automotive Dealership Experience.
- Tekion experience is a plus!
- Organized and friendly personality.
- Ability to provide exceptional customer service experience.
- Leadership Ability.
- Ability to multi-task.
- Ability to work in a fast-paced environment.
- Warranty processing knowledge.