At Sierra Pacific, we've been serving homeowners across the Greater Sacramento Region since 1984. What started as a local company has grown into one of the area's trusted leaders in HVAC, Solar, Electrical, Generators, Water Treatment, and Windows - all while staying committed to exceptional customer service and a strong team culture.
We're looking for a highly organized, fast-thinking Service Dispatcher who thrives in a high-energy environment and enjoys being the hub that keeps everything moving. If you enjoy problem-solving, teamwork, communication, and making a direct impact every day, this could be the perfect fit.
This is more than a dispatch role - it's an opportunity to build a long-term career with a company that invests in its people.
As a Service Dispatcher, you'll play a key role in coordinating technicians, supporting customers, and helping our operations run efficiently every day.
Your responsibilities will include:
Scheduling and routing service technicians efficiently throughout the day
Monitoring technician progress and adjusting schedules as needed
Communicating appointment updates, delays, and timelines to customers
Coordinating with customer service and field teams to ensure smooth operations
Gathering important job details so technicians arrive fully prepared
Following up with customers to confirm appointments and provide support
Assisting with incoming calls during high-volume periods
Scheduling and managing prepaid maintenance appointments
We're seeking someone who is dependable, organized, and able to stay calm under pressure.
Preferred qualifications include:
1+ years of dispatch or scheduling experience
Experience in home services or a fast-paced office environment preferred
ServiceTitan experience is a major plus
Strong communication and customer service skills
Excellent multitasking and problem-solving abilities
Positive attitude and team-first mindset
Strong attendance and reliability
Commitment to creating an outstanding customer experience
We believe great employees deserve great benefits and a workplace where they can grow.
Competitive hourly pay + bonus opportunities
Medical, Dental & Vision Insurance
Paid Vacation & Paid Holidays
401(k) with Employer Match
Paid Training & Ongoing Development
Stable, Year-Round Work
Opportunities for Career Growth & Advancement
Supportive Team Environment
This is an on-site position based in Rancho Cordova.
If you're ready to join a company where your work matters and your contributions are recognized, we'd love to meet you.
Apply today and become part of the Sierra Pacific team!