Background Investigation, Customer Experience, Customer Support/Service, Database Administration, Detail Oriented, Establish Priorities, GPS (Global Positioning System), HVAC, Health Insurance, High School Diploma, Maintenance - HVAC, Maintenance Services, Microsoft Excel, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Preventative Maintenance, Time Management, Track Customer Issues, Training Program, Training/Teaching
- 401(k)
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Training & development
About Your Role At One Hour Heating & Air Conditioning
At One Hour Heating & Air Conditioning, we don't just fix HVAC systems — we deliver peace of mind. As a Call Taker / Dispatcher, you are the heartbeat of our operations and the first impression every customer experiences. We're looking for a radiant, detail-oriented professional who thrives in a fast-paced environment and takes genuine pride in world-class service.
What you'll do
- Handle inbound calls with warmth and efficiency, targeting a 3–5 minute average handle time without ever making customers feel rushed
- Maintain and optimize service technician schedules to ensure on-time arrivals and maximum field efficiency
- Dispatch the right technician to every call using critical thinking, skill assessment, and prioritization
- Act as the primary communication link between customers and technicians — including daily debriefs
- Manage callbacks, follow-up calls, and preventive maintenance scheduling
- Maintain accurate customer database records in ServiceTitan
- Review completed service work orders for accuracy and flag discrepancies
- Resolve customer concerns with empathy and professionalism, escalating when necessary
- Participate in all company-sponsored training and development programs
What you bring
- 1–2 years dispatching or high-volume customer service (HVAC / home services a plus)
- Exceptional verbal and written communication
- Comfortable with ServiceTitan or similar scheduling software
- Proficient in Microsoft Word & Excel
- Strong geographical knowledge or GPS / map reading skills
- GED or High School Diploma
- Ability to pass background check & drug screen
Benefits & perks
- Competitive pay
- Full health coverage
- Paid training
- 80 hours upfront PTO
- 401(k) match
Who you are
- Naturally calm under pressure with a solutions-first mindset
- Highly organized — you juggle multiple priorities without dropping the ball
- Empathetic listener who makes every caller feel heard
- Results-driven and team-focused
- Committed to a customer-first, professional image
- Willing to work extended hours or weekends when needed
R
REYES HVAC SOLUTIONS LLC