Overview:
The ideal candidate is a strong, steady leader who brings both heart and structure to their work—someone who can coach teams, maintain high expectations, and foster a positive, respectful culture. This individual will play a key role in shaping the daily experience of our residents and supporting a team committed to providing care that is safe, consistent, and truly person-centered.
This is an opportunity to be part of a mission-driven organization at a pivotal moment of growth—helping to set the standard for what exceptional care and community can look like.
Responsibilities
Leadership & Team Oversight
- Supervise, coach, and support DSP staff to maintain a positive, professional team culture
Program & Service Delivery
- Ensure consistent, high-quality implementation of Individual Support Plans (ISPs)
- Monitor documentation, medication management practices, and daily service delivery
- Support behavior plans and resident engagement to enhance quality of life
Staffing & Operations
- Create and manage staff schedules to ensure proper coverage and continuity of care
- Coordinate staffing adjustments, call-outs, and overtime as needed
- Support both residential and day programming alignment
Quality & Compliance
- Ensure services meet DBHDS regulations and agency standards
- Monitor staff training compliance and documentation accuracy
- Support inspections, safety checks, and overall program quality
Communication & Coordination
- Maintain clear communication with leadership, staff, families, and partners
- Address concerns proactively and support a solutions-focused environment
- Lead staff communication, meetings, and performance management
- Assist with hiring, onboarding, and training of team members
Requirements
- 1 year of experience creating, implementing, directing, supervising, and overseeing the programming of services and supports for people with disabilities, impairments, and other disorders;
- Associates Degree or College Level Education preferred;
- Criminal Records clearance;
- Central Registry Background Investigation clearance;
- Documented Tuberculosis Screening clearance;
- Pass Functional Capacity Evaluation (FCE).
Pay: From $65,000.00 per year