Service Director

Service Director

Job ID 2026-36421 Job Location US-TX-Dallas-Fort Worth Metroplex

Category Service Management Type Regular Full-Time

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More Information About This Job

Overview

Group 1 Automotive is seeking experienced and results-driven Service Director to lead all fixed operations within the service department. This is a search for a proven leader who can drive performance, elevate customer satisfaction, and develop high-performing teams. The ideal candidate brings a strong track record of operational excellence, profitability, and leadership within a dealership environment.

Responsibilities

• Oversee all fixed operations within the service department, ensuring efficiency, profitability, and exceptional customer satisfaction
• Lead and develop service advisors, technicians, and support staff through coaching, training, and performance management
• Establish and enforce service processes aligned with dealership standards and OEM requirements
• Monitor and improve key performance indicators (KPIs) such as labor sales, gross profit, technician productivity, and customer retention
• Utilize dealership management systems (e.g., CDK Drive, Reynolds & Reynolds) to manage workflows, reporting, and operational performance
• Ensure accurate repair order documentation, billing, and warranty compliance
• Manage departmental budgets, control expenses, and drive revenue growth through effective forecasting and planning
• Collaborate with Parts, Sales, and Finance departments to optimize overall dealership performance
• Handle escalated customer concerns and maintain high levels of CSI (Customer Satisfaction Index) scores
• Ensure compliance with safety regulations, environmental standards, and manufacturer guidelines
• Analyze service metrics and implement process improvements to increase efficiency and profitability
• Maintain strong relationships with OEM representatives and vendors

Qualifications

• 3+ years of experience in automotive service management (Service Manager, Fixed Ops Manager, or similar leadership role)
• Proven leadership experience managing high-performing service teams in a dealership environment
• Strong knowledge of dealership operations, including service, parts, and warranty processes
• Experience using dealership management systems such as CDK Drive, Reynolds & Reynolds, or similar DMS platforms
• Demonstrated ability to analyze financial reports, manage budgets, and drive departmental profitability
• In-depth understanding of service KPIs, technician efficiency metrics, and customer satisfaction standards
• Excellent communication, leadership, and conflict resolution skills
• Ability to thrive in a fast-paced, high-volume dealership environment
• Strong organizational and problem-solving abilities with attention to detail
• OEM certifications or manufacturer experience (preferred but not required)
• High school diploma required; Bachelor's degree in Business or Automotive Management preferred

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.