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Service Desk Technician

Innova Solutions

Melbourne, FL

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JOB DETAILS
SALARY
$250–$1,000
SKILLS
Agile Programming Methodologies, Amazon Web Services (AWS), Asset Management, Audiovisual, Business Solutions, Business Transformation, Cellular Telephone, Certified Nursing Assistant (CNA), Communication Skills, Computer Hardware, Computer Science, Computer Security, Computer Skills, Continuous Improvement, Cross-Functional, Customer Support/Service, DNS (Domain Name System), Desktop Administration, Desktop Hardware, Desktop PC, Detail Oriented, Documentation, Employee Assistance Plan, Equal Employment Opportunity (EEO), Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Industry/Trade Analysis, Information Technology & Information Systems, Insurance, Knowledge Base, LDAP (Lightweight Directory Access Protocol), Laptop PC, Legal, Lift/Move 50 Pounds, Linux Operating System, MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, MTA, Microsoft Exchange Server, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Systems, News Reporting, On Call, On Site Support, Organizational Skills, Pharmacy, Presentation/Verbal Skills, Printers, Problem Solving Skills, Project/Program Management, Record Keeping, Regulations, Remote Access, Revenue/Sales Reporting, Service Delivery, ServiceNow, Software Administration, Software Installation, System Center Configuration Manager (SCCM), Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Delivery, Technical Recruiting, Technical Strategy, Technical Support, Telephony, User Interface/Experience (UI/UX), VPN (Virtual Private Network), VoIP (Voice over IP), Willing to Travel, Work From Home, Writing Skills
LOCATION
Melbourne, FL
POSTED
Today
Description
A client of Innova Solutions is immediately hiring for aService Desk Technician

Position type: Full-time, Contract
Duration:  6 months
Location:  Melbourne, FL

Position Overview
Step into a dynamic IT support role where you’ll be the backbone of seamless technology experiences. As a Service Desk Technician, you’ll deliver both Level 1 and Level 2 support while playing a key role in driving annual IT projects. Your mission: ensure all systems, tools, and technologies run effortlessly empowering users to stay productive and connected.
You’ll be the go-to expert for troubleshooting, maintaining, and optimizing IT systems, all while delivering exceptional service across both office-based and remote work environments.

What You’ll Do
Core Responsibilities
  • Deliver responsive Level 1 & Level 2 support to end users across multiple locations
  • Troubleshoot and resolve hardware, software, and connectivity issues with efficiency and precision
  • Maintain and support a wide range of devices including desktops, laptops, printers, conferencing tools, VoIP phones, and mobile devices
  • Ensure all IT systems and tools operate smoothly, securely, and reliably
  • Log, track, and manage all interactions using ServiceNow, ensuring complete and accurate documentation
  • Provide a consistently high standard of customer service — every interaction, every time
  • Collaborate with fellow technicians, sharing insights and contributing to a culture of continuous improvement
  • Support IT projects and initiatives alongside Project Managers
  • Travel to other sites when needed to provide hands-on support

Day-to-Day Impact
  • Every day brings a new challenge—and an opportunity to solve it. In this Level 2 support role, you’ll:
  • Diagnose and troubleshoot PC and hardware issues with confidence
  • Perform machine imaging and system configurations
  • Handle software installations and updates efficiently
  • Dive into network troubleshooting to keep users connected and productive
  • Act as the first and second line of defense for IT support queries
  • Proactively enhance the end-user computing experience
  • Diagnose root causes and implement long-term solutions—not just quick fixes
  • Work cross-functionally with IT teams and vendors to resolve complex issues
  • Maintain detailed records, reports, and system logs to ensure accountability and transparency
  • Stay aligned with security standards and asset management practices

Key Contributions
  • Respond to support requests via phone, chat, email, and in-person interactions
  • Monitor ticket queues and escalate issues when necessary
  • Provide remote and on-site support using modern tools and technologies
  • Build and maintain knowledge bases for both users and IT teams
  • Participate in training initiatives to continuously sharpen your skills
  • Maintain an organized, efficient workspace aligned with Lean principles

What You Bring
  • A bachelor’s degree in computer science, IT, or Networking is preferred—but not essential
  • If you don’t have a degree, you bring 4+ years of strong hands-on IT experience
  • Relevant certifications (CNA, Microsoft, etc.) will give you an extra edge
  • Associate degree in a relevant field 1-3 years of hands-on IT support experience
  • Solid understanding of IT infrastructure (networks, systems, telephony, storage)
  • Experience with ServiceNow or similar ticketing systems
  • Strong troubleshooting skills for PC hardware and Windows environments (Win10/11)
  • Familiarity with protocols and tools like DNS, TCP/IP, VPN, LDAP, and remote access
  • Ability to manage priorities, work independently, and adapt quickly in high-pressure situations
  • Excellent communication skills both written and verbal
  • A detail-oriented mindset with strong organizational skills
  • Willingness to travel for on-site support

Top Skills That Set You Apart
We’re looking for someone who can hit the ground running with:
  • Imaging expertise using WDS, MDT, and SCCM
  • Experience working with ticketing systems like ServiceNow or Footprints
  • Solid, real-world experience handling computer hardware (desktops, laptops, printers)
  • Bonus: Experience with Audio/Visual systems

Nice-to-Have
  • Bachelor’s degree in IT or related field
  • Certifications such as MCSE, MCSA, MTA, or ITIL
  • Experience with Microsoft 365 (Teams, SharePoint, Exchange Online)
  • Exposure to Agile environments and Windows/Linux system management

Location & Work Setup
  • Kickstart your journey in our Melbourne, FL office, where you’ll get hands-on exposure and team integration. Come September, you’ll transition permanently to our Orlando office, continuing your impact onsite in a collaborative environment.
    This is a fully onsite role (100%), designed for those who thrive in face-to-face teamwork and fast-paced support settings.

Work Environment & Expectations
  • Flexible and active work setting across office spaces, labs, and server rooms
  • Occasional lifting (up to 50 lbs) and movement across facilities
  • Participation in on-call rotations for after-hours support
  • Up to 20% travel primarily local, with occasional domestic or international opportunities
  • Site visits and occasional use of personal transportation for local support

Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.   ASK ME HOW.
Thank you!

Himanshu Kumar
614-918-0083

himanshu.kumar@innovasolutions.com



PAY RANGE AND BENEFITS:
Pay Range*:  $40.00 - $45.00 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
  • Named One of America’s Best Employers for New Grads by Forbes (2024
  • Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
  • One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
  • One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
  • Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
  • One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
  • AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend  and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.  If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at 

hr@innovasolutions.com

 or (770) 493-5588. Please indicate the specifics of the assistance needed.  Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.   Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.

About the Company

I

Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs 50,000+ professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. 

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1998
WEBSITE
https://www.innovasolutions.com/