Service Desk Technician

ECLARO

Houston, TX

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JOB DETAILS

SALARY

$19–$20 Per Hour

SKILLS

2nd Level Support, Analysis Skills, Android, Best Practices, Cisco Network Systems, Cloud Computing, Command Line, CompTIA A+, CompTIA Network+, Consulting, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Dental Insurance, Desktop Administration, Desktop PC, Diversity, Document Scanners, Documentation, Endpoint Security, Environmental Management, Establish Priorities, Firewalls, Genetics, Help Desk, Hypervisors, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Knowledge Base, Laptop PC, Linux Operating System, Mac Operating System, Microsoft Active Directory, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Microsoft Word, Mobile Devices, Mobile Technology, Network Support, Network System Hardware, Onboarding, PC Hardware, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Red Hat Linux Operating System, Regulatory Compliance, Replication and Remote Mirroring, Security Patches, Smartphones, Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Technical Writing, User Account Administration, VPN (Virtual Private Network), Virtual Computing Environment (VCE), Virtualization, Vision Plan, Wireless Communications, Writing Skills, iOS

LOCATION

Houston, TX

POSTED

5 days ago

Service Desk Technician
Job Number: 26-00755

Use your skills where innovative technology solutions begin. ECLARO is looking for a Service Desk Technician for our client in Houston, TX.

ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

The Service Desk Technician provides first- and second-level technical support for end users across a modern enterprise environment.
This role supports Microsoft Office applications, end-user computing devices, mobile platforms, and core infrastructure technologies.
The ideal consultant is hands-on, customer-focused, and eager to expand experience across systems, virtualization, networking, and cloud-managed environments.

Responsibilities:

End User Support:
- Provide technical support for Microsoft Office Suite (M365) including Outlook, Word, Excel, Teams, and OneDrive.
- Troubleshoot and resolve issues related to Windows and macOS desktops and laptops.
- Support printers, scanners, and peripheral devices.
- Diagnose and support tablets and smartphones (Apple iOS and Android).
Endpoint & Device Management:
- Manage and support devices using Microsoft Intune (enrollment, policy enforcement, application deployment).
- Perform user onboarding and offboarding, including account provisioning, access changes, and device setup.
- Assist with endpoint security, patching, and compliance.
Systems & Infrastructure Support:
- Provide basic administration and troubleshooting for Microsoft Windows Server environments.
- Support Linux systems (RHEL preferred) including basic command-line troubleshooting.
- Assist with virtual computing environments, including ProxMox and Scale Computing (preferred).
- Support VEEAM backup and recovery operations, including job monitoring and basic restores.
Networking & Hardware:
- Troubleshoot network connectivity issues involving Cisco Meraki and Fortinet network hardware.
- Support wired and wireless network access, VPN connectivity, and firewall-related issues.
- Assist senior engineers with infrastructure projects and upgrades.
Documentation & Process:
- Create and maintain technical documentation, knowledge base articles, and support procedures.
- Accurately document incidents, requests, and resolutions in the service management system.
- Follow ITIL-aligned service desk best practices.

Required Qualifications:

2+ years of experience in a Service Desk, Help Desk, or Desktop Support role.
Strong working knowledge of Microsoft Office / Microsoft 365.
Experience supporting Windows and macOS endpoints.
Hands-on experience with PC hardware, printers, scanners, and mobile devices.
Familiarity with Intune or other endpoint management tools.
Basic understanding of networking concepts (TCP / IP, DNS, DHCP).
Experience with user account management (Active Directory or similar).
Strong customer service, communication, and troubleshooting skills.

Preferred Skills:

Experience with ProxMox or Scale Computing hypervisor environments.
Experience supporting Cisco Meraki and Fortinet networking equipment.
Familiarity with VEEAM Backup & Replication.
Exposure to Linux (RHEL) administration.
Experience with Windows Server environments.
IT certifications (CompTIA A+, Network+, Microsoft, or equivalent).
Strong problem-solving and analytical skills.
Excellent verbal and written communication.
Ability to prioritize and manage multiple requests.
Desire to learn and grow within IT infrastructure and operations.
Team-oriented with a proactive mindset.

Pay Rate: $19 - $20 / Hour

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Ashly Velasco
ashly.velasco@eclaro.com
646-357-1236
Ashly Velasco | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

About the Company

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1999

WEBSITE

http://www.eclaroit.com