Service Desk Technician

Role: Service Desk Technician

Location: Houston, TX

Pay Range: $65000- $73000 / year

Benefits: This position is eligible for medical, dental, vision and 401(k).

About the Opportunity

The Service Desk Technician provides intermediate-level technical support across a range of end-user technologies, with a focus on collaboration tools, meeting space systems, and digital display platforms. This role supports employees through a mix of in-person and remote channels, helping ensure reliable day-to-day technology operations.

This position operates as a mid-level escalation point, handling more complex issues and partnering with senior technical teams when needed.

QUALIFICATIONS AND EXPERIENCE

• Experience in technical support, service desk, or desktop support environments
• Experience supporting collaboration and audio/visual technologies in a professional setting
• Familiarity with modern workplace tools, operating systems, and productivity platforms
• Basic knowledge of user account administration and access management
• Experience working within a ticketing or service management system
• Strong problem-solving skills and ability to manage multiple priorities
• Effective communication skills, both written and verbal
• Customer-focused mindset with the ability to support a wide range of users

TYPICAL DUTIES AND RESPONSIBILITIES

• Provide technical support through a variety of channels including in-person, remote, and digital communication tools
• Troubleshoot issues related to collaboration tools, meeting room technology, and user devices
• Support and maintain shared meeting spaces, ensuring technology is functional and ready for use
• Assist with digital display systems, including basic troubleshooting and coordination of updates
• Escalate complex or unresolved issues to appropriate technical teams
• Configure, deploy, and maintain end-user hardware such as laptops and desktops
• Accurately document incidents, requests, and resolutions in the service management system
• Track issues through completion while meeting established service expectations
• Perform basic hardware diagnostics and coordinate replacements when necessary
• Maintain accurate inventory and support records
• Collaborate with cross-functional teams to resolve technical issues
• Contribute to internal documentation and knowledge resources
• Participate in support coverage as needed, including occasional off-hours support
• Perform additional responsibilities as assigned