Benefits: This position is eligible formedical, dental, vision and 401(k).
About the Opportunity
The Service Desk Technician provides intermediate-level technical support across a range of end-user technologies, with a focus on collaboration tools, meeting space systems, and digital display platforms. This role supports employees through a mix of in-person and remote channels, helping ensure reliable day-to-day technology operations.
This position operates as a mid-level escalation point, handling more complex issues and partnering with senior technical teams when needed.
QUALIFICATIONS AND EXPERIENCE
Experience in technical support, service desk, or desktop support environments
Experience supporting collaboration and audio/visual technologies in a professional setting
Familiarity with modern workplace tools, operating systems, and productivity platforms
Basic knowledge of user account administration and access management
Experience working within a ticketing or service management system
Strong problem-solving skills and ability to manage multiple priorities
Effective communication skills, both written and verbal
Customer-focused mindset with the ability to support a wide range of users
TYPICAL DUTIES AND RESPONSIBILITIES
Provide technical support through a variety of channels including in-person, remote, and digital communication tools
Troubleshoot issues related to collaboration tools, meeting room technology, and user devices
Support and maintain shared meeting spaces, ensuring technology is functional and ready for use
Assist with digital display systems, including basic troubleshooting and coordination of updates
Escalate complex or unresolved issues to appropriate technical teams
Configure, deploy, and maintain end-user hardware such as laptops and desktops
Accurately document incidents, requests, and resolutions in the service management system
Track issues through completion while meeting established service expectations
Perform basic hardware diagnostics and coordinate replacements when necessary
Maintain accurate inventory and support records
Collaborate with cross-functional teams to resolve technical issues
Contribute to internal documentation and knowledge resources
Participate in support coverage as needed, including occasional off-hours support
Perform additional responsibilities as assigned
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
About the Company
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Addison Group
Need a job? Need an employee? Then you need Addison Group, the professional staffing and search firm that has reshaped the industry with our excellent placements in the Administrative & HR, Engineering, Executive Search, Finance & Accounting, Healthcare, and IT sectors.
Addison Group has enjoyed rapid growth since its inception in 1999, when a group of visionary industry leaders in Chicago set out with the simple goal of recruiting the best candidates for the best companies. With the help of its strategic investment partner, Trilantic Capital Partners, Addison Group has expanded its reach across the country through 13 offices and six core industry sectors, from Administrative to IT.