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Service Desk Technician

Epitec, Inc

Melbournce, FL

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JOB DETAILS
SALARY
SKILLS
Agile Modeling, Analysis Skills, Business Writing, Cellular Telephone, Communication Skills, Computer Systems, Computer Workstations, Concrete, Customer Support/Service, DNS (Domain Name System), Desktop Administration, Desktop PC, Detail Oriented, Documentation, FTP (File Transfer Protocol), Follow Through, Government Regulations, Hardware Repair, ITIL (IT Infrastructure Library), Identify Issues, LDAP (Lightweight Directory Access Protocol), Laptop PC, Linux Operating System, MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, MTA, Microsoft Certifications, Microsoft Exchange Server, Microsoft Office, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Microsoft Windows System Administration, Network Administration/Management, Network Operations Center, Network Systems, On Site Support, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Project/Program Management, Remote Access, Reporting Skills, SMTP (Simple Mail Transfer Protocol), ServiceNow, Staff Training, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Telephony, VPN (Virtual Private Network), Videoconferencing, VoIP (Voice over IP), Willing to Travel, Writing Skills
LOCATION
Melbournce, FL
POSTED
1 day ago
Service Desk Technician – W2 Contract
Role begins in Melbourne, FL after initial 3 months – Role will report to Orlando, FL
Pay Rate: $45/hr

The main purpose of this position is to provide both Level 1 & 2 support, while providing project support for annual projects:
  • Maintain responsibility for accurately managing, troubleshooting and performing computer related support processes, ensuring that IS/IT provided tools and systems run smoothly
  • Support remote and office-based end users from office locations, provide a high level of customer service at all times.
  • Work with a team of technicians, share knowledge, and provide feedback
  • Have the knowledge to support today’s IT standard environments and ensure the company's computing environment is stable and performing optimally.
  • Maintain the end-user working environments, that include Workstations (desktop & laptops), Printers, Video conference equipment, Cellphones, VOIP desk phones and other peripherals.
  • Proficiently use of a ticketing system (specifically ServiceNow), to log all calls/walkups/IM’s or any other contact with end users that require their time and support.
  • Provide a high level of customer service at all times.
  • Be available to travel to other site locations when required.

Minimum Requirements
  • Associate’s degree focused on relevant technologies with 1-3 years’ experience
  • Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components.
  • Formal Windows classroom training and certifications in Microsoft technologies with a basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components
  • PC hardware troubleshooting and repair skills required
  • Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP, VPN, and remote access tools.
  • Proficiency with Windows Win10/11 operating systems and Microsoft Office
  • A minimum of 1-2 years’ experience using ServiceNow ticketing system.
  • Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through
  • Ability to balance priorities and work alone or with team with minimal supervision.
  • Good organization and project management skills with attention to details
  • Good verbal and written communication skills with the ability to document solutions and train other staff
  • Ability to travel to office and data center locations for on-site support, as needed.
  • A minimum of 1-2 years of service desk operation experience in Windows technologies.
  • The ability to perform general Windows network administration tasks and a broad knowledge and understanding of the entire Windows work environment is required
  • Ability to read, analyze, and interpret technical procedures, or governmental regulations furnished in written, oral, diagram, or schedule form
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from clients, customers, and the general public
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Preferred Qualifications
  • Bachelor’s Degree focused on relevant technologies from and accredited university or four year college
  • Experience working in an agile operations model.
  • Experience working in a Microsoft 365 work environment (MS Teams, SharePoint, Exchange Online)
  • One Microsoft desktop certification such as MCSE, MCSA, MTA highly desired
  • ITIL certification
  • Certifications in Windows and Linux system management
  • Experience working with ServiceNow

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About the Company

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Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment. 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Professional Development, 401K, Employee Referral Program, Life Insurance
FOUNDED
1978
WEBSITE
https://epitec.com/